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humberto-ventura
Ace Contributor
Humberto V Member Since: Dec 12, 2019
11 of 23

Its unfair because its creates a situation of obscurity in which the acency or freelancer could be deceived, no wonder every Monday  freelancers come to this Community complain about JSS results, this is because the expectations they have according to the communication/experience and thus overall result impacts with the JSS expectation and that is unfair because does not show what´s the evalutation criteria. 

 

Yes, I supose its the system same for everyone.

varungs
Community Guru
Varun G Member Since: Dec 11, 2019
BEST ANSWER
12 of 23

Can you propose a better solution? I can't think of one. Short of developing some sort of mind reading band that records a client's emotional frequency brainwaves while dealing with a freelancer and then factoring that into the freelancer's JSS.

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humberto-ventura
Ace Contributor
Humberto V Member Since: Dec 12, 2019
13 of 23

A more fair solution is to make public and private feedback bare the same weight as JSS goes. They dont, that´s why so many descrepencies are showned in several cases after a JSS update.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
14 of 23

Humberto V wrote:

A more fair solution is to make public and private feedback bare the same weight as JSS goes. They dont, that´s why so many descrepencies are showned in several cases after a JSS update.


Frankly I think it is because too many freelancers don't choose their clients carefully enough, don't manage their contracts and their clients well enough and are unrealistic about the way their contracts have gone.

 

People who are sensitive to client communication and reaction tend to know perfectly well which contract went a litlle less than perfectly, they don't have to see the private feedback to know what happened.

 

But they prefer to bury their heads in the sand and fill the forum with "MY JSS FELL FOR NOOOOOO REASON" because it's easier than to admit that it could have gone better.

 

I've done 260+ contracts and have not yet been surprised by fluctuations of my JSS. Whenever it took a dip I knew perfectly well why it did.

 

You can see your private feedback percentage on your "My Stas" page. It's the "Clients who would recommend me" percentage and shows you how your clients really felt.

 

humberto-ventura
Ace Contributor
Humberto V Member Since: Dec 12, 2019
15 of 23

That again it is not a clear method and I am agaisnt that. Ofcourse we all know which clients went better but still there could be surprises. The client recommendation shows which percentage of clients would recommmed you, but still, its from 1-10 score, so lets say the client chooses 5 or 6 instead of 10. Is that a yes or a no?  What weight does it have?

 

Flunctuality is also related to the number of contracts so less contracts with a few poor private feedbacks is more harmfull than a few poor with many contracts. 

 

So we have a system in which the Freelancer does not know exactly how he is evaluated but worse of all is that allows opaque situations to appear. That is what it means to be fair, to be transparent at all times to everybody. A system that allows opacity to install is not fair.

 

And not everybody has the same sensibilty towards clients,we are all but different. A person that show satisfaction and critizes from the back has an advective. Its called hipocrite. 

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
16 of 23

Humberto V wrote:

That again it is not a clear method and I am agaisnt that. Ofcourse we all know which clients went better but still there could be surprises. The client recommendation shows which percentage of clients would recommmed you, but still, its from 1-10 score, so lets say the client chooses 5 or 6 instead of 10. Is that a yes or a no?  What weight does it have?

 

 


As you said, it's a percentage. So if a client gives you 5 out of 10, that would factor as 50% into your total clients that would recommend you percentage. If another client gives you 6, and you only had these 2 clients, that would result in a total number of 55%. 

The number updates not at the same time as JSS to make it less obvious who contributed at what time. 

humberto-ventura
Ace Contributor
Humberto V Member Since: Dec 12, 2019
17 of 23

 "because too many freelancers don't choose their clients carefully enough"

 

 Many Freelancers dont have the luxury of choosing the clients they want, specially if they are starting. So in order to achieve a better profile or even for the sake of making some money they accept clients in which its not the best option but it is the available option.

 

So Freelancers that already have a solid reputation and most likely receive proposals/invitations without spending a single dime or second are undoubtebly in advantage and can choose the best clients or at least those with a better reputation.

 

Many of us are not really able to choose, we take what we can get. 

 

Thanks for the advice.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
18 of 23

Humberto wrote:

 "because too many freelancers don't choose their clients carefully enough"

 

 Many Freelancers dont have the luxury of choosing the clients they want,


it is not luxury. It is a necessity.

 

I am absolutely convinced that success and failure on Upwork is determined less by the clients you work with than the clients you decide not to (for various reasons, not just because you might think they are troublesome clients.)

 

I don't take contracts unless and until I know for certain that I can make the client really happy.

 


So Freelancers that already have a solid reputation and most likely receive proposals/invitations without spending a single dime or second are undoubtebly in advantage and can choose the best clients or at least those with a better reputation.

 

Sure, but please don't forget we all started in the same place. With 0 jobs, 0 feedback, 0 clients.

 

No offence, but you might do well taking a very long, very hard, very cold and very honest look at all your contracts and identify what went great and what didn't. 

 

That is the only way to improve and when you do improve, so will your ratings /public and private.

 

Your core skills are only part of being a freelancer. The other skills (project management, client management, customer service, negotiation skills, sales skills, troubleshooting skills, conflict resolution skills and so on and so on) are *AS* important, if not more so.

humberto-ventura
Ace Contributor
Humberto V Member Since: Dec 12, 2019
19 of 23

Well thanks for the suggestion / advice.

 

I actually already did that, I even got to read some of the contratc conversations I had.  And to be honest I dont have a clue. Sure, one or 2 where less then good, those are obvious. But others are still a mistery, I have clients praising my work in conversations and my score does not reflect it, and yes, I did reflect about it.

 

Anyway I guess I will look at costumers profles more often. Everything was simpler if people where more honest. I know I am.

humberto-ventura
Ace Contributor
Humberto V Member Since: Dec 12, 2019
20 of 23

Thank you, you have been very kind and above all, honest.

I will surely look into your advices and apply them as best as I can.

 

Hope we could talk again and I have better news about my JSS and my Upwork results.

 

Thank you and we are not so far away, I am Portuguese and you are Italian.

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