Querry Related to reactivated contract

[motions_cc]

Hi Upwork community ,I hope you are doing well . I had an issue regarding a contract where I had used manual hours for a contract  and client knows about it in the start. Throughout the contract we had Good communication and client was happy from the work . But suddenly contract was paused due to client credit card issue ( payment failure ) and client vanished for two months  . Work was completed as per the client requirements.

Today I had received an email from upwork that my contract is reactivated so as work is already completed  but payment is not reciecved . So should I put the manual hours for the work already done. I had messaged the client various time but haven't heard back.

Kindly advise if anyone had face such situation.

Kind & Regards

M.Asad

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[luqman_mak]

You should contact support for this issue.
Also, moving forward, try not to manually add hours (i dont think they are covered by payment protection)