It will be better if you send an email to
**Edited for community guidelines** from your own email account and mention your concern. One thing, please submit your Upwork user Id, and a copy of the mail (Just copy the text) you get from Upwork.
Upwork support will contact you (normally within 24 hours). You can ask them whatever the reason behind it.
We cannot discuss anything about the suspension of your friend's account here in the community or to another individual, for privacy reasons, which we hope you understand. Please, refer your friend to the notification the team sent to them about the suspension. Thank you!