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Query about refund

Hi, I wanted to know if my client is not happy with my work and I want to refund him his money will my Upwork profile get banned (suspended) because of it?


Community Member

I don't see any reason why your profile would get suspended. Also talk to your client and see if they are unhappy and also see if you can fix that. At times, we as freelancers may feel that we are doing a subpar job but in reality, we are doing a good job!

Thank you 

Community Member

And don't forget, Zulekha A, that your client can leave feedback for you regardless whether you refund some or all of the money they have paid you for your work.

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