I added a couple of project catalogues when the programme was first announced, and haven't gotten a single nibble, which was exactly what I expected would happen in a Fiverr-style marketplace. But I decided to give it one more shot today, by coming up with a couple of offers that are purely for clients to sample my services and receive a consultation prior to committing to a larger project. I figure that if projects are shown from lowest to highest price, this is the only way that I'll ever be visible.
I've made it clear in the description that the price is for only one hour of my time and that there are zero revisions included. But I noticed that the following language is attached when a client views my projects:
Question - "What if I'm not happy with the work?"
Answer - "Christine gets paid when you approve the work. If you are dissatisfied, you can request a refund."
Um, no. My projects state that there are zero revisions included. Period. There should be no language implying that clients can request endless rounds of revisions until they're satisfied, or that a client can withhold their approval and not have to pay. I would like to request that Upwork review this and remove it from the project catalogues.
Christine A wrote:I added a couple of project catalogues when the programme was first announced, and haven't gotten a single nibble, which was exactly when I expected would happen in a Fiverr-style marketplace. But I decided to give it one more shot today, by coming up with a couple of offers that are purely for clients to sample my services and receive a consultation prior to committing to a larger project. I figure that if projects are shown from lowest to highest price, this is the only way that I'll ever be visible.
I've made it clear in the description that the price is for only one hour of my time and that there are zero revisions included. But I noticed that the following language is attached when a client views my projects:
Question - "What if I'm not happy with the work?"
Answer - "Christine gets paid when you approve the work. If you are dissatisfied, you can request a refund."
Um, no. My projects state that there are zero revisions included. Period. There should be no language implying that clients can request endless rounds of revisions until they're satisfied, or that a client can withhold their approval and not have to pay. I would like to request that Upwork review this and remove it from the project catalogues.
Similarly, I have a consultation project set eup, where they get 1 hour of my time 1:1 to advise on their project. I have gotten two inquiries, both have involved people basically wanting to ask me questions (consultation) for free.
The question you reference also concerns me, and likewise I have stated that no revisions are provided because the project is an hour of my time, 1:1, so they make ask questions about their project and get expert guidance in planning for their project.
I would also request that this language be removed from PC, as it's not accurate. Yes, sure, they can request a refund, but the request has no bearing on whether or not they'll get it, since that's up to the discretion of the freelancer.
Each freelancer will have a very different scope of work and policy on revisions. This kind of language almost encourages clients to be unreasonable or try and scam freelancers.
Hi Christine and Amanda,
Talent and clients have the same Upwork Payment Protection with Project Catalog and if a dispute arises the process will be the same as with fixed-price contracts on Upwork. You can learn more here.
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