Question about "Talent Specialists"

[feed_my_eyes]

When I get an invitation from a "Talent Specialist" and decline it due to "not a match for my skills", does the "specialist" receive this feedback, or does only the client see it? I was just wondering whether there's any point in using the comments field to explain the difference between, say, a graphic designer and an admin assistant. Also, do clients have to pay for this service?

[dsmgdesign]

Good question. I'd like to know the answer to this, too. 

[VladimirG]

Hi Christine,

Yes, a decline reason you select is displayed on the client's end and, as shared previously, this service is provided free of charge.

[feed_my_eyes]

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Vladimir G wrote:

Hi Christine,

Yes, a decline reason you select is displayed on the client's end and, as shared previously, this service is provided free of charge.

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So the talent specialist does NOT see the reason an invitation is declined? Wouldn't it be helpful if they did, then they could learn when their recommendations aren't suitable? Plus it must be kind of annoying for the client to get a decline notification from somebody they never invited in the first place.

[VladimirG]

Hi Christine,

Could you please clarify if you're referring to a specific invite you received and pm me the relevant information so I could take a look? Thanks.

[feed_my_eyes]

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Vladimir G wrote:

Hi Christine,

Could you please clarify if you're referring to a specific invite you received and pm me the relevant information so I could take a look? Thanks.

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Thanks Vladimir, but I don't need assistance with my invitation, I was just looking for general information about how the Talent Specialists work. From other comments that I've read in the forum, it seems like a lot of freelancers are getting invitations that don't match their skills, so I was wondering if Upwork provides any feedback to the specialists when invitations are declined. It seems like this might improve the service.

[kbadeau]

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Vladimir G wrote:

Hi Christine,

Yes, a decline reason you select is displayed on the client's end and, as shared previously, this "service" is provided free of charge.

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You should do us all a favor and discontinue this free "service." It is actually the opposite of a service, as a client will have to wade through replies from freelancers who weren't remotely qualified for their project, thus frustrating them and making them think there are no qualified freelancers on the site. It is beyond obvious that the "talent specialists" never even take the step of reading our profiles before inviting us; they just use keywords which may or may not be relevant.

[petra_r]

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Christine A wrote:

 I was just wondering whether there's any point in using the comments field to explain the difference between, say, a graphic designer and an admin assistant.

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You are kidding, right?

[feed_my_eyes]

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Petra R wrote:

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Christine A wrote:

 I was just wondering whether there's any point in using the comments field to explain the difference between, say, a graphic designer and an admin assistant.

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You are kidding, right?

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Are YOU kidding?

[feed_my_eyes]

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Petra R wrote:

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Christine A wrote:

 I was just wondering whether there's any point in using the comments field to explain the difference between, say, a graphic designer and an admin assistant.

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You are kidding, right?

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BTW I accidentally hit the "Accept as a solution" button when I was trying to reply to you, but... whatever. I guess it's as good a solution as any.

[jordonbaade]

I don't think she's kidding at all.

The kind of job invites I've recieved through Talent Specialists are overwelmingly off.  If the clients see this feedback on decline that's not very good for Upwork because I for one make sure to comment on how this job is not appropriate for what I do.

[hoyle_editing]

I'm sorry to all/any good staff that do thier job well, but that coupled with the outright wrong information that seems to be handed out on a regular basis makes me seriously wonder where Upwork source staff - 

So called 'specialists' that cant distinguish a graphic designer from an admin assistant!

Help centre staff that give out information that is the total opposite to the information they link to, 'for clarity'!

I dread to think what Upworks own JSS would be, if scored on the same system! I appreciate mistakes happen, and we are all only human. However, i'm seeing more and more posts relating to mis-information -often on Upworks side.

C'mon Upwork, invest in some decent training for your staff.