Feb 21, 2022 06:22:19 AM by Imran H
Hi guys, need some expertise here. One of my client rated me 4.85 last week, unsure about the private feedback. However, today my jss hasn't reduced and it's still 100%. I am not sure about the calculation here. I was going to get the feedback removed from my jss.
Any help here?
Solved! Go to Solution.
Feb 21, 2022 07:56:30 AM by Martina P
No, this is already factored in. You have 6/12/24 months calculation windows, and one of them was 100%, so it is displayed as the best of the three. It might also be that the client didn't leave bad private feedback at all ;).
Feb 21, 2022 07:56:30 AM by Martina P
No, this is already factored in. You have 6/12/24 months calculation windows, and one of them was 100%, so it is displayed as the best of the three. It might also be that the client didn't leave bad private feedback at all ;).