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imranhussain29
Community Member

Question on a Top rated account

Hi guys, need some expertise here. One of my client rated me 4.85 last week, unsure about the private feedback. However, today my jss hasn't reduced and it's still 100%. I am not sure about the calculation here. I was going to get the feedback removed from my jss.

 

Any help here?

ACCEPTED SOLUTION
martina_plaschka
Community Member

No, this is already factored in. You have 6/12/24 months calculation windows, and one of them was 100%, so it is displayed as the best of the three. It might also be that the client didn't leave bad private feedback at all ;).

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2 REPLIES 2
martina_plaschka
Community Member

No, this is already factored in. You have 6/12/24 months calculation windows, and one of them was 100%, so it is displayed as the best of the three. It might also be that the client didn't leave bad private feedback at all ;).

imranhussain29
Community Member

Ah that makes sense. Thank you very much for the quick answer 🙂

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