I'm not exactly sure how this happened, but out of the blue this month, my rollover connects are gone, and my service was downgraded. I can't seem to find a contact link to deal with this and while I haven't really been using the service lately as I'm on a long term project, I was keeping my options open for hours I have open and now that I go to use my connects and my premium membership, it's gone.... =/
Upwork Support Central (United States) - https://support.upwork.com/hc/en-us
From the right side pane, select your peferred (and available) method of support you desire.
And on the specfic note about your problem: It's possible a Moderator will chime in here, so keep an eye on this thread.
And finally, not everyone has the same support methods, or I would have linked to something more specific.
If you are a paid member, the system attempts to charge the billing method on file every month. If for some reason that charge fails, your membership is automatically downgraded. It looks like that's what happened in your case. Please, check your billing method and make sure it's valid and has sufficient funds for membership payment.
I am sorry, but you'll have to check with your bank. When Upwork tried to charge your billing method for the membership fee, the charge failed.
@Kevin R wrote:
That's simply not possible. There's always money in that account.
If it's a credit card and you recently got a new card, make sure that the expiration date on your payment method is in the future. I've had that trip me up with recurring billing arrangements before.
Click through for a comprehensive list of job post red flags, and learn from our Trust and Safety Team how to combat scammers.Learn More
As part of our continual effort to create a more inclusive future of economic opportunity on our platform, we are happy to announce that independent talent will now be able to add military service to their Upwork profile.Learn More
With the new consultations offering within Project Catalog™, clients can book time with you for your subject-matter expertise.Learn More
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More