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Geneva's avatar
Geneva T Community Member

RE-verify of account

Hi, I just got verified yesterday, Why am I asked to re-verify again.

But the verification page is already verified. Can you please fix this? I have an ongoing contract and don't want to be seen as irresponsible. 

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7 REPLIES 7
Goran's avatar
Goran V Retired Team Member

Hi Geneva,

 

Could you please clear your cache and cookies and login again to check if you're still seeing the pop up to verify your profile on your end? Thank you.

~ Goran
Upwork
Geneva's avatar
Geneva T Community Member

I did that. Thank you.
How will I make sure that I won't be receiving that e-mail again soon? I there like a verification of the re-verify?
Geneva's avatar
Geneva T Community Member

How often are we getting re-verified?
Bojan's avatar
Bojan S Community Manager

Hi Geneva,

 

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. 

~ Bojan
Upwork
Savita's avatar
Savita V Community Member

Hello,  Iam  Savita Vikram. I am from Pakistan. 
I have a profile on Upwork. I am a freelancer. I already verified my account. But again Upwork gives the notification to re- verify Location. 
 
 
But I have one issue so please help me. Can you please help me? How to re-verify the location. Because the option Get start is not showing, how can I do it? Please help me. Thank you

**Edited for Community Guidelines**


 

 
Nikola's avatar
Nikola S Moderator

Hi Savita,

 

Thank you for reaching out to us. Could you please confirm if you are able to start the verification process by clicking on the green "Verify Your Location" button from the email you shared in the screenshot? 

If you receive any error message on your end please let us know and we will be happy to assist you further. 

~ Nikola
Savita's avatar
Savita V Community Member

Please can you help me?

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