Raise Score having been away a while.

[#1]

Hello;

I had been away for a period of time doing my role as a caregiver to my father who had been in hospice. My feedback or JSS? score is in the 60's when it had been in the 90's at one time. No negative feedback to justify this, but simply i was told beacause I had not performned any work to acquire feedback over that time. How do I climb back up, or I should say, "How do I get the attention of clients to give me a shot and by pass the score itself?

Is it true that clients aren't even able to look at my proposals if my score is extreme like this?

Anything you can tell me would be a great help.

[#2]

The maximum window for score calculation is 24 months. So, your absence is not the issue--it is the fact that because of your absence you were not accumulating positive ratings to offset any negative ones that are lingering in your 24-month window. 

It looks like you have @ ten contracts that fall within the calculation window. Those are the ten that are used to determine your score. I see only 5 have public reviews. If the clients for those 5 also did not leave a private review, then you only have 5 inputs in your JSS calculation. 

Do you have a "Clients who would recommend you" score on your Stats page? 

Your JSS will probably disappear due to insufficient reviews to make the calculation in a month or two unless you obtain new jobs. The review that is bringing down your score may fall out of your calculation window also. So, worst-case scenario, you will very soon have a "reset." People will be able to see your past work and reviews but few of them will impact your JSS. 

Not ideal, but better than being stuck with the 61% indefinitely. 

[#3]

SO what does that mean review wise? There will ne JSS be visual?

[#4]

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Neil H wrote:
SO what does that mean review wise? There will ne JSS be visual?

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Yes. Once you have too few reviews to make the calculation, you won't have a visible JSS. (I don't know what the critical number is though.) Your visible JSS (if you have one) will be your top score take from 6-, 12- and 24-month calculations. If you have enough jobs in your 6- or 12- month windows, you'll have a score based on those. New gigs with positive reviews should help the 6-month calculation. 

ETA: Sometimes I get the math a little scrambled. If I have, I'm sure others will weigh in to correct me soon enough. 😉