Jan 14, 2018 09:50:48 AM by Ivan T
My rating becomes lower than 100% 3 months ago.
I'm top rated freelancer. I've finished 38 project with 5 stars feedback, 6 of them during last two months.
Only client forget to leave feedback more than year ago. And my rating was 100% all time.
But now it is 99%. Can you please help me to understand what I'm doing wrong? Thanks in advance.
Jan 14, 2018 10:10:17 AM Edited Jan 14, 2018 10:11:57 AM by Petra R
99% is excellent. On your "My Stats" page, what does it say for "Clients who would recommend you"?
Jan 14, 2018 11:36:32 AM by Tiffany S
Ivan, please don't take this wrong, but so what?
My JSS also dropped to 99% after months at 100% a couple months ago and has stuck there. It's fine. In fact, in practical terms, it is absolutely no different.
I do actually know exactly what caused my drop, but you may never...maybe a client gave you a 7 in "would recommend" behind the scenes, or maybe you had a contract that was open too long. Whatever. 99% is a great rating and you haven't done anything "wrong." What you did wrong will be the last thing on a client's mind when he/she sees 99%.