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Rating is lower than 100%


My rating becomes lower than 100% 3 months ago.

I'm top rated freelancer. I've finished 38 project with 5 stars feedback, 6 of them during last two months.
Only client forget to leave feedback more than year ago. And my rating was 100% all time. 
But now it is 99%. Can you please help me to understand what I'm doing wrong? Thanks in advance.



Community Member

99% is excellent. On your "My Stats" page, what does it say for "Clients who would recommend you"?


Read this carefully


Community Member

Ivan, please don't take this wrong, but so what?


My JSS also dropped to 99% after months at 100% a couple months ago and has stuck there. It's fine. In fact, in practical terms, it is absolutely no different.


I do actually know exactly what caused my drop, but you may never...maybe a client gave you a 7 in "would recommend" behind the scenes, or maybe you had a contract that was open too long. Whatever. 99% is a great rating and you haven't done anything "wrong." What you did wrong will be the last thing on a client's mind when he/she sees 99%.

Community Member

Hi Ivan,


In addition to what our friends have explained, I just want to encourage you, if you still have not, to review the information here about how the Job Success Score is calculated.

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