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Re: Error 500 (A) login issue

sinviv
Active Member
Vivek S Member Since: Jun 2, 2021
11 of 17

Hello,

 

I am facing the same issue. Moreover, I am unable to view my account. The error says "Freelancer profile not found" or something. It is the same issue with the web version and the mobile app.

sinviv
Active Member
Vivek S Member Since: Jun 2, 2021
12 of 17

Hey,

It seems to be working again now. Maybe some technical glitch on Upwork. I am a new freelancer myself and it scared me like anything when I couldn't find my profile.

expatmatt
Active Member
Matthew M Member Since: Jun 2, 2021
13 of 17

right? I just signed up and this is not encouraging , especially if they want me to invest more time and $$ into the platform into other service offerings,  I would expect some communbication and there is and was none.  Not even a "sorry for the glitch" email after service was restored.  Customer Service is paramount here and for my potential clients.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
14 of 17

Hi Matthew,

I'm sorry about the issue you experienced yesterday.  I'd like to share that we did provide timely updates on our status page and on this thread, as well as in direct communication with each user that contacted us regarding the problem. I'd like to thank all users that reported the issue, which did help our Engineering team with identifying and fixing the it in a short time frame. We apologize for the frustration the issue has cased you.

Untitled
expatmatt
Active Member
Matthew M Member Since: Jun 2, 2021
15 of 17

no matter the browser or device I use any job I click on it states not found.I think your system is broken again. I would submit a ticket but that is  easily found.  By design for sure but yeah this sucks as a new user. horrible experience

gabrielsims
Active Member
Gabriel S Member Since: Jul 17, 2020
16 of 17

I'm getting the following error when I go to the Proposals page under Submitted Proposals, and try to open one from yesterday. 

 

Error 500 (A)
Trace ID: 6593296d0939599d-IAD

 

This has happened on the past 10 proposals I've tried to open.

 

Any ideas on how to fix this?

kasim92
Active Member
Muhammad Q Member Since: Oct 12, 2020
17 of 17

Same here

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