Customer support can help you re-open your old Upwork account.
Create a help desk ticket with Customer Support, or wait for a Forum Moderator to see this thread and intercede.
Could you please click on my name and send me PM with more information about the account you are referring to and I'll advise you accordingly. Thank you.
I keep getting an access denied message when I try to PM you...I don't know if the fact that I created this temp account about an hour ago to get help with this issue has anything to do with that or not.