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Re: PayPal Delay

marafx
Community Leader
Antonia B. V Member Since: Sep 12, 2017
1 of 28

Reach to who??? The chat is a BOT. The live chat is not available.
And no form or any other type of contact available.
Wake up guys this  is wrong!

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 28

Antonia B. V wrote:

Reach to who??? The chat is a BOT. The live chat is not available.
And no form or any other type of contact available.
Wake up guys this  is wrong!


When you go to your support page, don't you see this at the bottom?

 

contact support_.png

 

Click on "Contact Us"

 

This will bring up Data (the bot)

Type in "Contact Support"

 

That brings up your available support options. As a top rated freelancer, you should have all three (ticket, chat and phone)

 

contact support 2.png

cristinamacasaet
Active Member
Cristina M Member Since: Sep 16, 2015
3 of 28

Hi Avery! I'm having the same problem with them. I have withdrawn my funds earlier but the money still not reflected on my Paypal account. I am just worried that my funds were lost. Can you please help me with this? Thank you!

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 28

Cristina M wrote:

I have withdrawn my funds earlier but the money still not reflected on my Paypal account. I am just worried that my funds were lost. 


Funds never get lost Smiley Happy 

In rare cases it can take up to 24 hours before your withdrawal arrives in your PayPal account.

cristinamacasaet
Active Member
Cristina M Member Since: Sep 16, 2015
5 of 28

That's good to hear. Thank you! Hoping that I will receive it in a few hours. 

mengineering
Active Member
Gabriela P Member Since: Nov 4, 2010
6 of 28

I'm having the same problem today and there are other freelancers that announced this issue as well.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 28

Hi all,

 

There is an active incident with PayPal withdrawals and our team is actively working on the solution. You can check out the status page for updates. Additionally, one of our team members will reach out to you via a support ticket with more information.

 

Thank you.

~ Aleksandar
Upwork
leemalcolm
Active Member
Malcolm L Member Since: Apr 24, 2018
8 of 28

Aleksandar, Can you tell me if this is resolved yet.

I specifically asked live chat if Upwork were having issues with Paypal and they assured me they were not.

I withdrew money to my Paypal at 9am this morning and it is now 9pm and still no money has arrived.

Thank you

 

subratparida
Active Member
Subrat P Member Since: Nov 12, 2016
9 of 28

Paypal withdrawal got reversed 3 times today. Upwork says issue in Paypal side.

 

Contacted Paypal India and they said there is no issue in my account.

 

Then again tried to withdrawal, still didn't work and got reversed. Already lost $6 withdarwal fee.

 

Upwork please help.

 

thanks

 

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 28

Hi Subrat,

 

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your ticket and respond accordingly. You will be notified of their response.

 

Thank you.

~ Aleksandar
Upwork
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