Upwork Time Tracker Signed in as Undefined Undefined

[leron56]

Hello moderators, 

Please consider providing troubleshooting steps according to the OS. 

I posted here yesterday and your moderators keep on providing steps for Windows OS. I clearly advised I am using an iMac which is an Apple OS. 

Can anyone please help me?

I tried switching from my Macbook to my iMac last night and after signing in, my Upwork tracker shows this when I was trying to go to the area to select contract, you cannot click on anything so when you go to the settings to sign out, this is what's shown. You cannot click on sign out, it shows undefined, when you click on Advanced to clear cache, the button clear cache and restart button is not even clickable. 

Please remember, I am using APPLE, iMac. Thanks!

[JoanneP]

Hi Leonida,

Please know that your concern has already been escalated to our team for assistance, and we have confirmed it on your post here. 

[juvkir]

same issue here, also using macbook pro big sur

[JoanneP]

Hi Juvilyn,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[owaislatif97]

i am facing same issue, kindly help me out regarding this problem.

i am using windows

[PradeepH]

Hello Muhammad,

I see that you have reached out to our support team and the issue is already resolved now.

Feel free to message us if you have any other questions.

Thank you.

Pradeep H.