๐Ÿˆ Community
gerrylu1
Member

Re: Your account has been suspended. Please contact customer support.

Hello. I also have the same problem. Could any moderator please look into my account and tell me the reason? Thank you!

151 REPLIES 151
vladag
Community Manager
Community Manager

Hi Gerry,

 

Please use the link from the notification you received to initiate a video call with our team and verify your profile.

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Hello I got a similar message on my profile and i have been trying to click on the link to do the video call. It keeps saying problem loading page. Can you kindly look into it for me if possible.

Hi Antonia,

 

Someone from our team will share the direct link on your notification ticket shortly, please keep checking for updates.

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I opened a new account for SWIFT-payments. How can I report relevant information and attach screen-copies of my documents?

Hi Vadym,

 

You will need to complete your identity verification in order to resolve the issue with your account. Please, refer to this article for more information about documents required for the verification.

~ Valeria
Upwork

But I didn't get any notifications๏ผŒdid you send it to my email address?do you know the firewalls in China?
vladag
Community Manager
Community Manager

Hi Xia,

 

Make sure to update your profile, describe your experience and skills in your own words and our team will follow up to review.

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What questions will they ask in the call?

Hi Shafeeq,

Our team will ask questions about the information you have already listed on your account. If you have any additional questions for this feel free to post them on your ticket, our team will assist you further with this on your ticket. Thank you.

~ Goran
Upwork
dror_tomer
Member

 So today I got a messege that my account is spended.

Can someone help me?

Did the message say anything else?

"Welcome, humans. I'm ready for you!"
- Box, Logan's Run (1976)
vladag
Community Manager
Community Manager

Hi Tomer,

 

Please check the notification you received and follow the instructions our agent shared to initiate the required video call.

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Hello,

My account has been suspended.

I am not sure why my account has been suspended.

I don't have notification but I can see only "Your account has been suspended. Please contact customer support."

I clicked the contact customer support but I wouldn't find the solution.

Can you please help me?

 

Hi Elianne,

 

I see that you have already received the notification. Please, use the link in it to complete your ID verification.

 

Thank you.

~ Valeria
Upwork

My profile was suspended. Please help me.

Hi Jonas,

 

Please follow the steps I shared in my replies above in order to complete the requested video verification.

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it's not 10am in Norway LOL

Norway is now 1 hour behind me in Colorado ... must have something to do with daylight savings. Smiley Indifferent


@Virginia F wrote:

Norway is now 1 hour behind me in Colorado ... must have something to do with daylight savings. Smiley Indifferent


 What's really cool is that he just changed ethnicities too. It's Monday Funday in the ol' Upwork forums.

Are all these people unable to read and follow directions? What can be so hard as to open the email from Upwork, read the directions as to what to do, or submit, and then just DO it.

 

If they can't follow directions, how in the world are they going to complete the instructions for working on or finishing a job????

re: "If they can't follow directions, how in the world are they going to complete the instructions for working on or finishing a job????"

 

I think these people will only get hired by inexperienced clients, and will only be able to irritate such clients with the low quality of their services.

 

Freelancers who can not follow the most basic instructions, or who take so little pride in themselves and their work that they post nothing but chicken scratchings as a profile, or copy other people's profiles, are never going to be a net benefit to the Upwork community. They only serve as noise in a client's ability to find somebody to help out with a project. And the presence of such freelancers does nothing whatsoever to make the platform more attractive and thus make it a better place for me.

My account has been suspended. What can I do? How will get to know the reason?

Hi Andrey,

 

Please check the information I shared previously on this thread and proceed with the required verification call.

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vadimdenis
Member

Dear Upwork!

I am freelancer in Upwork already for two days and my account is suspended. Your system is totally great and very easy to work with. Hovewer I have tasks to finish with my employer and I would like to get my account unblocked. My employer shared with me his email account which he created for this business needs so I could register FB Api, SSl certificate and Jivochat on his email account. Thanks!! 

 

I am looking forward to unblock my account asap!

Hi Vadim,

Please, refer to the notification that was sent to you earlier today for instructions and links you need to complete your profile verification. You can find that notification in your email inbox or on this pageunder my requests.

Hello. How are you?

It is very regretable on upwork.

Why my account suspended?

I don't undertand what the reason is.

What was the matter with me?

Plz send me feedback ASAP.

Best wishes.

Havn't you received any email from upwork why your account suspended?

Hi Ahmad,

 

Please, check your email inbox for a notification that was sent to you earlier today and follow the steps outlined in it.

 

Thank you!

~ Valeria
Upwork
pulak0162
Member

pls help me

 


@Pulak P wrote:

pls help me



You should have received an email from Customer support to tell you why. You must follow everything they advise you to do . . . and just hope that your account will be reinstated.

 

Unfortunately, you have not been very truthful about your location, which is not in the US. And if you are not truthful about one part of your profile, you might not be believed about anything else you have written about yourself.

vladag
Community Manager
Community Manager

Hi Pulak,

 

Please check the message our team sent you yesterday and follow their instructions in order to verify your profile. Please avoid submitting additional tickets and feel free to respond on the original ticket.

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ashuchhabra1
Member

Hi evreyone...i am a new joiner on upwork. Till now i submitted the 7 propsels, but now account is suspended and showing this error: "Your account has been suspended. Please contact customer support." and while submitting proposal it is showing "

Sorry, we were unable to save your application.

The freelancer requested is no longer available.

"

I didn't find any link to ask customer support. What i should do and why my account is suspended?


@Ashu C wrote:

I didn't find any link to ask customer support. What i should do and why my account is suspended?


 Just click on the green link to "contact customer support." and check your email for the notification.

Hi Ashu,

 

Please check the notification our team sent you yesterday and use the embedded link in order to initiate the video call and verify your profile.

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Hello. My account has been suspended. I sended my ID information on monday and received message by email that my account was verified and now all is ok. But I still see on top of my page message "Your account has been suspended". I opened new ticket, but it was closed because my original ticket still open and I should reply there. Howewer it seems my replies on original ticket are ignored, so I still don't understand is my account suspended or not and what should I do to solve this problem. 

Hi Anton,

 

Thank you for completing your account verification. Your account has already been resumed.

~ Valeria
Upwork
edge324
Member

I just got to upwork and after 2-3 days my account was suspended and I don't understand why, I didn't try to do anything that was agains the terms and conditions, or at least not intentionaly...

In English "High School" is the school you go to before you go to university. In many languages, such as German, the direct translation (Hochschule in German) actually means "university"

 

Your profile is weak anyway, but you may find that you ended up being flagged for the "expecting to graduate High School in 2018" bit which would make you less than 18 years of age and hence not eligible to work here.

 

What are you actually attending?  A srednja ลกkola or univerzitetski?

vladag
Community Manager
Community Manager

Hi Tarik,

 

Please use the link from the notification you received yesterday in order to verify your profile and identity.

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