The team has recommended that you update your profile overview, and resubmit your account for review. I would recommend that you share more information about your skills and experience on your profile overview, and you can note how your skills will help clients with their projects.
Once you resubmit your profile, the team will proceed with their review.
I can confirm that your account is now accepted. Welcome to Upwork, Richard!
We can help you with general inquiries but we would like to encourage your friend to contact us directly regarding account specific issues with her account through our different support channels, and we'll be happy to assist him.