Reactivate an old account

[#1]

Hello!

I created an account on Upwork some time ago, and now I want to use it again. I don't know if the original account was closed by me or if it just expired, but I cannot reuse my email address or my username for a new account. Please assist.

[#2]

Hi Ww,

Can you please send me a PM with your old account details so I can check? You can PM me by clicking on my name. Thanks!

[#3]

Hello!

I tried to PM you, but got "You do not have sufficient privileges for this resource or its parent to perform this action.". Is there a support email address I could send those details to?

[#4]

Hi Ww,

I sent you a PM. Thanks!

[#5]

Hello! A friend of mine is asking for help regarding his account. He created his account years back and wants to reactivate it again. However, he can't access it beacuse it is inactive. He can't send an email himself because he can't create a new account with his previous emails. Here is his email: **Edited for community guidelines**

[#6]

Hi Regine,

The account you referred to is reinstated, as per user's request via email. Please advise your friend to reach out to us if they need any further assistance. 

Thank you.

[#7]

Thank you so much for the fast response Bojan!

[#8]

Hello @Bojan. 

I have a similar problem, and also cannot send you a PM as I am notified to have restricted access.

In my case, I have a freelancer account which i used last year and had not used it the whole of this year.  I would like to use it again but noticed it is asking me to reactivate my account; even though I see that all my previous information is still stored.

Kindly advise if after I reactivate, will my profile be treated as a new account? And in that regard also incur the service fees of a new account? or will it continue considering my previous Upwork history?

Thank you in advance.

[#9]

Hi Victor,

Could you please try to update your profile and resubmit it again for review? Please let us know once you have resubmitted it so we can check. Thank you. 

[#10]

Hi,
I have a serious query regarding my account. I want to close my upwork account and In future, can I reopen my same account with the same reputation and contacts ? Do you delete a closed account permanently after a period of time, if the account is in a closed state ?

[#11]

Hi Sandeep,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#12]

Hi Joanne!

I'm facing the same issue or something like this as my profile is shown as private. Kindly help me out with this.

Shanza.

[#13]

Hi Shanza,

Thank you for your message. Could you please clarify your question further?

Thank you,

Pradeep

[#14]

I'm having problems logging back in to my account. It is telling me that the username is not found. I wanted to reactivate that account. Please help

[#15]

Hi Shawn,

Could you please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.

Thank you.

[#16]

Hi Joanne, Hi Bojan,
I have a similar request for a friend of mine.
He likes to reactivate his account. Is that possible? How can we help him?

Many thanks,

Valentina

[#17]

Hi Valentina,

Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

[#18]

I need to edit my phone number because I went to create an agency account and then I found out that I had to have a personal account before I could do that. I created a new profile with my personal email and now I cannot continue on that account because my phone number is linked to this account. I cannot change my phone number because my profile is still in the setup phase

[#19]

Hi Elliot,

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.

[#20]

Hi Bojan,

my husband have similar issue with his accout. Is it possible to re-activate his Upwork account?

Thanks,

Hristina

[#21]

Hi Hristina,

Unfortunately, we are unable to discuss details of another user’s account with you for privacy reasons. We hope you understand.

Thank you! 

[#22]

I want to reinstate an old account, but can not PM you as my this account is suspended.

[#23]

Hi Usama,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

[#24]

Hi Nikola,

I am experiencing the same issue. I would like to reactive my old account. 

[#25]

Hi Sara,

I'd be happy to assist you with your request. Please send me a PM with the details of the account you're referring to so I can check.