I started to work on May 2020 and I got a success rate of 86% and now its 78% on 25 Oct-2020.
I don't understand & know the reason why my JSS rate decreasing. I am active in applying for a jobs. Last two weeks I am applying in many projects and no work i got. I waste my many connects.I actively using this website.
The issue is that maxium Upwork inform or tell us about the reason for JSS rate decreasing
Anyone can tell us how we will know the reason for JSS rate decreasing.
Can someone help me, and explain why this happens? I am really stressing about it.
Solved! Go to Solution.
Hey Zohaib, generally speaking JSS goes down when a client gives you poor private feedback. Note that clients can give you great public feedback, but still provide poor private feedback.
If you go to Find Work -> My Stats you can see how many clients would reccomend you which is what the private feedback is based on.
Richard R wrote:
If you go to Find Work -> My Stats you can see how many clients would reccomend you
No, he won't. He hasn't had enough completed jobs yet. He had two negative or not entirely positive outcomes, the first dropped him to 86% - the second to under 80% - the contract with the poor feedback is one of them.
Hello Petra, My JSS was 100 but after the recent update, it decreased to 92, even after having 5star in all my project, recently my client had mistakenly rated 4.6 but after I asked her, she said it was clicked mistakenly and then she changed the ratings to 5 but my JSS decreased and it's bothering me, please help me out!
Satyam R wrote:
my client had mistakenly rated 4.6 but after I asked her, she said it was clicked mistakenly and then she changed the ratings to 5 but my JSS decreased and it's bothering me, please help me out!
The client didn't "mistakenly" click 4.6, the client deliberately clicked 4.6 and probably clicked on a not so great rate as private feedback, which is what drives the JSS. Public feedback and stars are pretty much meaningless because most clients leave 5 stars public feedback by default no matter how dreadful the freelancer was, because they can't be bothered with unprofessional freelancers harassing them to change feedback.
The client was obviously not that happy, given that the contract was meant to be long term and ended very abruptly after 2 days, the client has other freelancers still working on the same job and is still trying to hire more.
Hi Petra, as mentioned my clients recommendation is also 100%, so why after recent job completion my JSS went down to 92 from 100.Also, this was relatively very small project , and I also received a decent public feedback.
Muhammad A wrote:
my clients recommendation is also 100%, so why after recent job completion my JSS went down to 92 from 100.Also, this was relatively very small project , and I also received a decent public feedback.
Because the "Clients who recommend you" metric is only updated after every several contracts. The client clearly wasn't fully thrilled with the work, they even hinted at your lack of experience in the written feedback and deducted stars for skills and quality.
You only had 6 completed contracts, so every one has a big impact.
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