Re: JSS drop

Petra R · Jan 17, 2021 11:05:25 PM

Salman P wrote:
It's been 2 days I'm waiting for her reply. Will it affects my job success score?

No, of course not. It was the weekend and clients have 14 days to review work.

Stefan V · Jan 20, 2021 12:58:31 AM

Hi,

My job success score dropped without any apparent reason. I've tried contacting customer support several times, and they've failed to give me an adequate explanation. The only reason I could think of is that a couple of clients did not close their contracts with me but stopped supplying tasks. I closed two contracts myself - after a few months. I understand that employers can give private feedback, but, in truth, I can objectively say that I did what they asked of me at a high level. This leads me to think that some employers may try to use this 'open inactive contract' situation (if that contributes to the fall of JSS) to force freelancers to consider a refund.

I'm really frustrated about this as I've not received a good explanation from anyone. I did everything that I was supposed to do and, still, my JSS dropped below 80. I would very much appreciate it if someone could explain this to me.

Regards

Martina P · Jan 20, 2021 01:11:37 AM

Stefan V wrote:
Hi,
My job success score dropped without any apparent reason. I've tried contacting customer support several times, and they've failed to give me an adequate explanation. The only reason I could think of is that a couple of clients did not close their contracts with me but stopped supplying tasks. I closed two contracts myself - after a few months. I understand that employers can give private feedback, but, in truth, I can objectively say that I did what they asked of me at a high level. This leads me to think that some employers may try to use this 'open inactive contract' situation (if that contributes to the fall of JSS) to force freelancers to consider a refund.
I'm really frustrated about this as I've not received a good explanation from anyone. I did everything that I was supposed to do and, still, my JSS dropped below 80. I would very much appreciate it if someone could explain this to me.
Regards

Please don't ask support to explain JSS to you. There are thousands of forum posts on the subject, plus it's also explained in the help section.

But aside from that - I don't even see a JSS on your profile. That is either weird or means that it is below 50% now and does not show up. So that is good.

Be assured that JSS calculation works the same for every one. It is a rolling window, so it can change every 2 weeks even you do absolutely nothing, because good ratings are falling out of the window.

Stefan V · Jan 20, 2021 01:25:38 AM

Thank you for your response.

If it is below 50, then that makes it worse since I have not dropped my level of performance, don't have any active disputes or, at a first glance, unsatisfied clients. So, it's really frustrating and discouraging to see such a sudden change in my JSS. I am still perplexed as to why this happened.

Petra R · Jan 20, 2021 01:22:14 AM

Stefan V wrote:
This leads me to think that some employers may try to use this 'open inactive contract' situation (if that contributes to the fall of JSS) to force freelancers to consider a refund.

Why in the world would they? A refund wouldn't improve the freelancer's JSS. Clients leave contracts open either because they have what they needed and are no longer interested, or because they don't want to leave feedback.

If clients don't close a contract, just close it yourself. No problem and no effect on the JSS.

Go to your My Stats page and take a look at your "Clients who would recommend you" percentage. What is it?

I've tried contacting customer support several times, and they've failed to give me an adequate explanation.

Yeah, no, don't do that. It wastes your and their time.

Ultimately, almost invariably when the JSS goes down it's because of private feedback. Unfortunately, that is a pill people find hard to swallow, so they start looking for other reasons.

Stefan V · Jan 20, 2021 01:27:24 AM

Yes, it is 82% - but why doesn't it show on my profile?

Petra R · Jan 20, 2021 01:59:12 AM

Stefan V wrote:
Yes, it is 82% - but why doesn't it show on my profile?

Because that is private feedback and for the lifetime of your profile, whereas your JSS only takes maximum the last 2 years into consideration. You only completed 4 contracts in the last 2 years and only one of them had feedback. There is simply not enough data in the calculation window to calculate a meaningful JSS from. You don't actually have a JSS at all, or at least I can't see one on your profile?

However, That 82% private feedback means that contrary to your previous statement, clients aren't quite as thrilled as you thought,

Stefan V · Jan 20, 2021 02:11:06 AM

The private score was affected by the recent developments. So, I guess you are right: at least one of my recent clients wasn't as happy as they made themselves to be during our chats.

Well, thanks for taking the time to shed some light on my situation.

Petra R · Jan 20, 2021 02:32:12 AM

Stefan V wrote:
The private score was affected by the recent developments.

I am still at a loss where you see a drop in your JSS when I can't see any JSS at all on your profile?

Stefan V wrote:
at least one of my recent clients wasn't as happy as they made themselves to be during our chats.

Only one of your clients in the last 2 years left any feedback (public and private) feedback at all. None of the others did.Or did you refund some contracts in the last 2 years?

Stefan V · Jan 20, 2021 02:41:14 AM

I could observe the drop in the private score in the "My stats' page. Plus, I see that the requirements for the Top Rated badge are dropping gradually too (Required Weeks now down to 4). I do not know my real JSS (if it is different from the private score). I can only deduce that it has dropped because it was 100% before it disappeared. Plus, when I apply to some jobs with a requirement of "80%+ JSS", I can see that I do not fulfil this requirement - meaning that it is less than that...

I have not refunded any contracts.