Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Why did my Job success rate drop to 95% from 100%? Which contract I cancelled.

ayodeji_babawale
Active Member
Babawale A Member Since: Jan 3, 2021
341 of 891
I need someone to put me through, maybe there's something I'm doing wrong. I have 5stars for the jobs I've completed and 3 unended contracts but my Js is 47%, what could be the problem?
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
342 of 891

Hi Babawale,

 

I'm sorry to hear about the drop in your Job Success Score.

 

JSS is calculated on 6-, 12-, and 24- months windows, and it is updated every second week on Sunday. There are many factors that go into the JSS calculation, including both private and public feedback, however, we won't be able to share information about any specific feedback, but you can check the explanation of how JSS is calculated in this help article.

I encourage you to check this announcement with information about the recent update to the JSS calculation. We are now weighing jobs with higher earnings. If you received less than stellar feedback on one of those jobs, it may have impacted your JSS more.

There was also an update in which contracts with no feedback are no longer impacting the score. For the official announcement, you can check this Community thread.

 

Thank you.

~ Aleksandar
Upwork
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
343 of 891

Babawale A wrote:
 what could be the problem?

Very poor private feedback.

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
344 of 891

Petra R wrote:

Babawale A wrote:
 what could be the problem?

Very poor private feedback.


Or his profil which shares some very popular elements among a certain group of freelancers born in "in Hesketh Bank, South Port, United Kingdom".

m_terrazas
Community Guru
Maria T Member Since: Nov 12, 2015
345 of 891

Jennifer R wrote:

Petra R wrote:

Babawale A wrote:
 what could be the problem?

Very poor private feedback.


Or his profil which shares some very popular elements among a certain group of freelancers born in "in Hesketh Bank, South Port, United Kingdom".


I have seen the list of freelancers with the same presentation, again a batch of scammers.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
346 of 891

Yazan A wrote:

1- How can I appeal to the private feedback he gave me?


You can't.

 


Yazan A wrote:

2- How can I survive in Upwork with 78% JSS?


The same as you did with 85%. 

Be very selective with clients and make sure you complete future contracts perfectly.

shami360
Active Member
Ehtisham U Member Since: Feb 7, 2019
347 of 891

Why did my Job success rate drop to 95% from 100%? Which contract I cancelled. Please let me know I saw all the contract history I did not cancel any of my contracts. 

youssefbahaa
Community Guru
Youssef B Member Since: Jun 29, 2020
348 of 891

Hi Ethtisham, I checked your profile and It says that your JSS is 100%.JSS.JPG

Even if it has dropped to 95%, which is not so bad, it doesn't have to be because you canceled a contract. It might be because of the clients' private feedback [I know that you have 5-stars in the public feedback, the client can still give you 8/10, for example, in the Private feedback].

 

By the way, try to make any minor changes in your profile overview to regenerate your profile page and to know which JSS is correct.

 

I hope this helps.

Youssef

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
349 of 891

Youssef B wrote:

Hi Ethtisham, I checked your profile and It says that your JSS is 100%.


It isn't. You just can't see the updated JSS yet. 

 


Youssef B wrote:

By the way, try to make any minor changes in your profile overview to regenerate your profile page and to know which JSS is correct.


No, that works with contracts, not with the JSS

 

You want to slow down the wrong answers a bit today...

shami360
Active Member
Ehtisham U Member Since: Feb 7, 2019
350 of 891

I think this is some bug I am not sure because one of my friends said he saw JSS 100% recently on my profile. 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS