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Success score decreased automatically

1b358ec0
Active Member
Anne R Member Since: Apr 19, 2021
711 of 1,377

Hello,

My JSS just dropped from 100% to 88%. I am wondering if that is because of one open contract where I completed one milestone. The contract is now open for a month without activity. It is a specialized topic and they do not have always work to be completed on that topic. I have been told by the client that if they have another project available, they would like to hire me. How do I address this conundrum? It seems weird that I am getting punished for having an open contract but I cannot think of anything else that could have caused this. How low will it drop if I leave the contract open? I appreciate any advice.

 

Best Regards and Thank you,

Anne

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
712 of 1,377

Anne R.,

 

Don't worry about any open project adversely affecting your Job Success Score.

mubeenqazi
Active Member
Mubeen R Member Since: Oct 16, 2017
713 of 1,377

I have recently done 3 jobs with 5-star ratings, despite the increase in JSS, it decreased, How to recover this? 

richardrader
Community Guru
Richard R Member Since: Jun 22, 2018
714 of 1,377

JSS is based on private feedback and not public feedback.

Also JSS is calculated based on 6 month, 12 month, and 24 month windows (whichever is higher). So its possible for successful projects to fall out of the window and lower your score. https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score#:~:text=When%20is%20My%20Jo....

mubeenqazi
Active Member
Mubeen R Member Since: Oct 16, 2017
715 of 1,377

But it updated about every two weeks. Mine instead of increasing, decreased, When I am very close to earn a badge

modi-parth
Active Member
Parth M Member Since: May 30, 2020
716 of 1,377

Hey team,

 

I was having a 100% success score. I was also eligible for the top-rated badge. And this is my 6th week for that. I've kept my profile Private and availability as "Not available" as I'm having a full-time job.

 

Everything was going well. But suddenly my success score drops down to 84%.

 

Can you guys help me with that?

 

Thanks

modi-parth
Active Member
Parth M Member Since: May 30, 2020
717 of 1,377

Can anyone share some knowledge on this?

modi-parth
Active Member
Parth M Member Since: May 30, 2020
718 of 1,377

Hey team,

 

I was a developer with 100% success score. But this week, my success score got decreased to 84%.

I'm in 6 week of becoming top rated. I've no clue why my success score got decreased.

 

Can you please share me some knowledge on this?

 

Thanks

faranshahbazkhan
Ace Contributor
Faran S Member Since: Aug 22, 2018
719 of 1,377
Hope you're all doing well.

I have noticed my JSS has dropped significantly from the last couple of JSS updates all the way from 100% to 95% lately, and everytime the JSS is updated, the percentage drops by 1%.

I tried understanding the 6 month, 12 & 24 month window calculation, but unfortunately I failed to understand how the calculations are made, and if any next unfortunate contract with low ratings would drastically affect my scores as it would for someone with far lesser jobs and feedbacks than mine? Or would it not affect mine as bad as it would for someone with lesser jobs/feedbacks?

I also remember this time around last year, I had a 100% JSS, if the calculations take the best score out of the 2 windows (I don't definitely qualify for 24month window yet) then why isn't my score being updated to what it was back then?

I do fairly believe that most of my clients are pretty satisfied with my services, and not everyone believes in perfection. They might give you 8/10 in private recommendation which, for them is a good rating to give, but in return looks like it affects our score negatively, but why is that so?

Is there something we can do about it rather than requesting the client in regards to this?

I'm just disappointed, working so hard to be a top tier only to see the score keeps dropping by 1% the next time JSS is updated Smiley Sad



petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
720 of 1,377

Faran S wrote:
I also remember this time around last year, I had a 100% JSS, if the calculations take the best score out of the 2 windows (I don't definitely qualify for 24month window yet) then why isn't my score being updated to what it was back then?

Because (obviously) the 12 month window includes the 6 month window, just as the 24 month window includes the 12 and 6 month windows.

And you *do* have a 24 month window as you've got outcomes that ended more than a year ago,

 


Faran S wrote:
I do fairly believe that most of my clients are pretty satisfied with my services, and not everyone believes in perfection. They might give you 8/10 in private recommendation which, for them is a good rating to give, but in return looks like it affects our score negatively, but why is that so?

It *IS* a good rating. A 95% JSS is an excellent JSS. Why would you have an expectation that every client marks you 10 out of 10? If clients did that across the board, all freelancers would have 100% JSS.

 

 

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