There is something called private feedback, it's something that both you and your client can give each other and it has no relation with the 5-star rating, which is public.
So, some clients despite leaving 5 stars on the public review, the leave 'less positive' private reviews.
Nothing much we can do about it, really.
My JSS just dropped from 100% to 88%. I am wondering if that is because of one open contract where I completed one milestone. The contract is now open for a month without activity. It is a specialized topic and they do not have always work to be completed on that topic. I have been told by the client that if they have another project available, they would like to hire me. How do I address this conundrum? It seems weird that I am getting punished for having an open contract but I cannot think of anything else that could have caused this. How low will it drop if I leave the contract open? I appreciate any advice.
Best Regards and Thank you,
JSS is based on private feedback and not public feedback.
Also JSS is calculated based on 6 month, 12 month, and 24 month windows (whichever is higher). So its possible for successful projects to fall out of the window and lower your score. https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score#:~:text=When%20is%20My%20Jo....
I was having a 100% success score. I was also eligible for the top-rated badge. And this is my 6th week for that. I've kept my profile Private and availability as "Not available" as I'm having a full-time job.
Everything was going well. But suddenly my success score drops down to 84%.
Can you guys help me with that?
I was a developer with 100% success score. But this week, my success score got decreased to 84%.
I'm in 6 week of becoming top rated. I've no clue why my success score got decreased.
Can you please share me some knowledge on this?
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