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Re: Job Success Score

mhasnan66
Active Member
Muhammad H Member Since: Dec 21, 2020
721 of 1,052

I have 5 star rattings in all projects, also have more than $1000 earning in last 13 weeks. My job success score is changed from 100% to 88% and I have lost Top rated badge as well. why my job score is 88% even I have all projects 5 star rattings ??

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
722 of 1,052

Muhammad H wrote:

 why my job score is 88% even I have all projects 5 star rattings ??


Stars are irrelevant. Your JSS is determined by the private feedback your clients left, which clearly are not 100% positive.

 

mhasnan66
Active Member
Muhammad H Member Since: Dec 21, 2020
723 of 1,052

How I can know about that feedback ?? all projects have public feedback.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
724 of 1,052

Muhammad H wrote:

How I can know about that feedback ??


You can't. That's why it is called "private" feedback.

 


Muhammad H wrote:

All projects have public feedback.


Yes. They also all have private feeback.

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
725 of 1,052

Fiaz T wrote:

 I think its happened due to paused projects. But now i have completed my all jobs. Please help me why the JSS score still on 63%.


Paused projects have no effect on your JSS. The contracts you have closed since the 18th of April (when the JSS was last updated) also won't become included in your JSS until the 2nd of May, when it is next updated.

96585884
Active Member
Fiaz T Member Since: Apr 23, 2021
726 of 1,052

Hi, My job success score decrease to 63%. I think its happen due to my pending jobs. But now i have completed my all jobs with good reviews, but JSS still showing 63%.

Regards: Fiaz T.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
727 of 1,052

Fiaz T wrote:

Hi, My job success score decrease to 63%. I think its happen due to my pending jobs. But now i have completed my all jobs with good reviews, but JSS still showing 63%.

Regards: Fiaz T.


The answer is the same as yesterday:

"Paused projects have no effect on your JSS. The contracts you have closed since the 18th of April (when the JSS was last updated) also won't become included in your JSS until the 2nd of May, when it is next updated."

28cd00b2
Active Member
K p A Member Since: Jul 23, 2020
728 of 1,052
Hey, recently I asked a client to end a contract which has been idle from a long time, and he ended the contract giving me a public feedback of 5 stars. But when I checked later in my stats - (the client who would recommend you ) had been dropped from 100% to 88%, so it's like he has given me a poor private feedback.

But I don't understand what I did wrong-He asked me to send my art portfolio in the interview stage, he liked a particular artwork from it and offered me a price for that piece, I accepted the price offer and later he hired me and I gave the High quality version of the artwork, that's it.

He bought the work after he liked it, that too in the interview stage. Then why has he given me a poor private feedback. If he didn't like the work he shouldn't have hired me in the first place.

I feel like it's not acceptable, coz I haven't done anything wrong here. And I'm concerned about my JSS and also it's very demotivating. Please guide me.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
729 of 1,052

K p A wrote:
 But when I checked later in my stats - (the client who would recommend you ) had been dropped from 100% to 88%, so it's like he has given me a poor private feedback.

As the "Clients who would recommend you" metric is only updated after every X contracts, there is nothing to prove that it was that last client who left poor private feedback. It could be any client dfrom the last 5 contracts that concluded with feedback.

 

With a JSS of 83% your "Clients who would recommend you" metric won't have been at 100% for a while. It just didn't update until there were enough closed contracts with feedback for it to update.

28cd00b2
Active Member
K p A Member Since: Jul 23, 2020
730 of 1,052
Ok got it, thankyou for the reply 🙂.
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