Reason for JSS decrease

Stefan V · Jan 20, 2021 02:11:06 AM

The private score was affected by the recent developments. So, I guess you are right: at least one of my recent clients wasn't as happy as they made themselves to be during our chats.

Well, thanks for taking the time to shed some light on my situation.

Petra R · Jan 20, 2021 02:32:12 AM

Stefan V wrote:
The private score was affected by the recent developments.

I am still at a loss where you see a drop in your JSS when I can't see any JSS at all on your profile?

Stefan V wrote:
at least one of my recent clients wasn't as happy as they made themselves to be during our chats.

Only one of your clients in the last 2 years left any feedback (public and private) feedback at all. None of the others did.Or did you refund some contracts in the last 2 years?

Stefan V · Jan 20, 2021 02:41:14 AM

I could observe the drop in the private score in the "My stats' page. Plus, I see that the requirements for the Top Rated badge are dropping gradually too (Required Weeks now down to 4). I do not know my real JSS (if it is different from the private score). I can only deduce that it has dropped because it was 100% before it disappeared. Plus, when I apply to some jobs with a requirement of "80%+ JSS", I can see that I do not fulfil this requirement - meaning that it is less than that...

I have not refunded any contracts.

Petra R · Jan 20, 2021 03:16:06 AM

Stefan V wrote:
I do not know my real JSS (if it is different from the private score)

Once again: You do not have a JSS. None. At all"! It isn't "dropping" and it hasn't "dropped" - It vanished because you don't have sufficient outcomes with feedback to calculate a JSS from.

Stefan V wrote:
I could observe the drop in the private score in the "My stats' page. .

Well, no. That only updates every 5 contracts, so one of the contracts that

hit it could have been 2 years ago

Stefan V wrote:
Plus, I see that the requirements for the Top Rated badge are dropping gradually too (Required Weeks now down to 4).

Nope. The eligible weeks are going down because you don't have a JSS, and a JSS (that has to be above 90%) is a prerequisite for a week to count as "eligible"

Stefan V wrote:
Plus, when I apply to some jobs with a requirement of "80%+ JSS", I can see that I do not fulfil this requirement - meaning that it is less than that...

And again: Nope. It doesn't mean that. You don't have any JSS, so you (clearly) don't have a "JSS of 80% or better" .

You lost your JSS simply because contracts that counted towards it fell out of your maximum 2 year calculation window. Once you have a few contracts that close with feedback, you'll get a JSS again.

Stefan V · Jan 20, 2021 04:17:46 AM

Got it! Thanks!

Babawale A · Jan 14, 2021 04:01:38 AM

I need someone to put me through, maybe there's something I'm doing wrong. I have 5stars for the jobs I've completed and 3 unended contracts but my Js is 47%, what could be the problem?

Aleksandar D · Jan 14, 2021 04:55:05 AM

Hi Babawale,

I'm sorry to hear about the drop in your Job Success Score.

JSS is calculated on 6-, 12-, and 24- months windows, and it is updated every second week on Sunday. There are many factors that go into the JSS calculation, including both private and public feedback, however, we won't be able to share information about any specific feedback, but you can check the explanation of how JSS is calculated in this help article.

I encourage you to check this announcement with information about the recent update to the JSS calculation. We are now weighing jobs with higher earnings. If you received less than stellar feedback on one of those jobs, it may have impacted your JSS more.

There was also an update in which contracts with no feedback are no longer impacting the score. For the official announcement, you can check this Community thread.

Thank you.

~ Aleksandar

Petra R · Jan 14, 2021 08:52:29 AM

Babawale A wrote:
what could be the problem?

Very poor private feedback.

Jennifer R · Jan 15, 2021 01:43:52 PM

Petra R wrote:
Babawale A wrote:
what could be the problem?
Very poor private feedback.

Or his profil which shares some very popular elements among a certain group of freelancers born in "in Hesketh Bank, South Port, United Kingdom".

Maria T · Jan 15, 2021 02:35:44 PM

Jennifer R wrote:
Petra R wrote:
Babawale A wrote:
what could be the problem?
Very poor private feedback.
Or his profil which shares some very popular elements among a certain group of freelancers born in "in Hesketh Bank, South Port, United Kingdom".

I have seen the list of freelancers with the same presentation, again a batch of scammers.