Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Reason for JSS decrease

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
681 of 779

Hello Asad and XIUFEN,

 

I am sorry to hear about the drop in your JSS. Your Job Success Scores may change due to a wide range of factors such as public and private feedback, long-term contracts, and repeat ones. Sometimes clients may just rate you on private feedback without leaving public reviews which may affect your JSS as well. You can monitor your Job Success Score on your My Stats page. Please see the following link for more info about what affects your score.

 

Thank you

Pradeep H.

Untitled
farahzaki_k
Ace Contributor
Farah Z Member Since: Jul 6, 2020
682 of 779
Hello,

I haven’t done a project since December, 2020 I believe. However, I recently accepted 2 contracts that I’m working on. My JSS, however, dropped from 100 to 98 for no reason. Can anyone please help me in this regard? Why did it drop? Nobody gave me a bad review.

Farah
jovanoskaelena
Active Member
Elena J Member Since: Apr 19, 2021
683 of 779

Hey,

My JSS was 96%. After that, I had just one closed contract and the client gave me 5 stars review.
Suddenly my JSS decreased to 87%. I am confused and don't know what happened here. 

Can someone help me, and explain why this happens?  

Thanks

shivafernandes
Ace Contributor
Shiva S Member Since: Mar 16, 2021
684 of 779

Hi Elena!

There is something called private feedback, it's something that both you and your client can give each other and it has no relation with the 5-star rating, which is public.

So, some clients despite leaving 5 stars on the public review, the leave 'less positive' private reviews.

Nothing much we can do about it, really.

jovanoskaelena
Active Member
Elena J Member Since: Apr 19, 2021
685 of 779

Hi Shiva,

Thank you for your answer.

1b358ec0
Active Member
Anne R Member Since: Apr 19, 2021
686 of 779

Hello,

My JSS just dropped from 100% to 88%. I am wondering if that is because of one open contract where I completed one milestone. The contract is now open for a month without activity. It is a specialized topic and they do not have always work to be completed on that topic. I have been told by the client that if they have another project available, they would like to hire me. How do I address this conundrum? It seems weird that I am getting punished for having an open contract but I cannot think of anything else that could have caused this. How low will it drop if I leave the contract open? I appreciate any advice.

 

Best Regards and Thank you,

Anne

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
687 of 779

Anne R.,

 

Don't worry about any open project adversely affecting your Job Success Score.

mubeenqazi
Active Member
Mubeen R Member Since: Oct 16, 2017
688 of 779

I have recently done 3 jobs with 5-star ratings, despite the increase in JSS, it decreased, How to recover this? 

richardrader
Community Leader
Richard R Member Since: Jun 22, 2018
689 of 779

JSS is based on private feedback and not public feedback.

Also JSS is calculated based on 6 month, 12 month, and 24 month windows (whichever is higher). So its possible for successful projects to fall out of the window and lower your score. https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score#:~:text=When%20is%20My%20Jo....

mubeenqazi
Active Member
Mubeen R Member Since: Oct 16, 2017
690 of 779

But it updated about every two weeks. Mine instead of increasing, decreased, When I am very close to earn a badge

TOP SOLUTION AUTHORS