There are many factors that go into your JSS calculation including public and private feedback given when the contract is closed, contracts falling off the calculation window, etc. To learn more details about your JSS and why it has changed check out this help article.
Ifrah R wrote:
Hi, I have been using Upwork from 8 months and I landed my first job after six months. Since then, I am working hard to ensure the quality that my client needs and I have completed every job except one in which my client changed his mind after ordering and said he could this work by himself so I provided him refund. Recently, "Job success rate" is established on my profile which is 69% even though I have completed all my work. Please correct my rating to atleast 90% otherwise no client will hire me. Please help me being a member of your noble platform.
So you designed the logos for the Hard Rock Cafe and Marshall amps? Impressive. It must have been interesting to have worked as a graphic artist back in the 1960s.
Christine A wrote: So you designed the logos for the Hard Rock Cafe and Marshall amps? Impressive. It must have been interesting to have worked as a graphic artist back in the 1960s.
And still look so YOUNG!!!
after 7 years of experience in upwork, with good memories and a very good performance, suddenly everything is going backwards...
I will be brief and clear, please tell me know if I was wrong;
The JSS scrore is the best score out of these intervale time 6,12,24 month history.
Do you find it normal that the JSS scrore sudden, drop from 91% to 57% because of bad private feedback from only one client ?!!
knowing that during the last 15 days I only worked only with this client and no other activity apart of him !
I cannot understand, how the JSS scrore which is calculated on an average of 6,12,24 months, is brutally destroyed by a single client!
Weird again, this same client gives me 5 starts in public feedback and at the same time invites me to other projects!!!
it really makes laugh.
The most astonishing in all this, is that I have to show proof !!!
bad private feedback followed by very good public feedback and just after followed by two invitations to two projects, this'is not enough proof !!
Sir, I am Losing my job success score, but I am completing jobs as per the client's requirements with positive feedbacks from clients. Why I am losing My JSS? PLZ Reply ASAP. Sheraz Ahmad. Thanks.
I have completed more than 50 jobs and I got miximum 5-star rate feedback. Now I see that my job success score is rapidly minimizing, But why? Though 10 Jobs I could not get any feedback yet.