JSS is based on private feedback and not public feedback.
Also JSS is calculated based on 6 month, 12 month, and 24 month windows (whichever is higher). So its possible for successful projects to fall out of the window and lower your score. https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score#:~:text=When%20is%20My%20Jo....
I was having a 100% success score. I was also eligible for the top-rated badge. And this is my 6th week for that. I've kept my profile Private and availability as "Not available" as I'm having a full-time job.
Everything was going well. But suddenly my success score drops down to 84%.
Can you guys help me with that?
I was a developer with 100% success score. But this week, my success score got decreased to 84%.
I'm in 6 week of becoming top rated. I've no clue why my success score got decreased.
Can you please share me some knowledge on this?
Faran S wrote:
I also remember this time around last year, I had a 100% JSS, if the calculations take the best score out of the 2 windows (I don't definitely qualify for 24month window yet) then why isn't my score being updated to what it was back then?
Because (obviously) the 12 month window includes the 6 month window, just as the 24 month window includes the 12 and 6 month windows.
And you *do* have a 24 month window as you've got outcomes that ended more than a year ago,
Faran S wrote:
I do fairly believe that most of my clients are pretty satisfied with my services, and not everyone believes in perfection. They might give you 8/10 in private recommendation which, for them is a good rating to give, but in return looks like it affects our score negatively, but why is that so?
It *IS* a good rating. A 95% JSS is an excellent JSS. Why would you have an expectation that every client marks you 10 out of 10? If clients did that across the board, all freelancers would have 100% JSS.
Faran S wrote
Thanks for the response, I would still love to get educated on how the "12 month, 24 month" window calculations exactly work?
There are 3 calculation windows.
The 6 month one includes every outcome that ended during the last 6 months.
The 12 month one includes every outcome that ended during the last 12 months, including the ones from the 6 month window.
The 24 month one includes every outcome that ended during the last 24 months, including the ones from the 6 month and 12 month windows.
The JSS can change slightly when outcomes fall out of a calculation window. For example, if your 6 month calculation is the best and a poor outcome falls out of it (is now closed longer than 6 months), then the JSS goes up.
If great outcomes fall out of the window and are not replaced, then whatever poor outcome(s) there is or are weigh more heavily and the JSS can go down.
Faran S wrote:
I can't use my top rated perk until about 20 days from today, and I haven't had enough completed jobs since I last used it on a bad outcome.
You'll be fine. The JSS will not be recalculated for 12 days. If you lose your top rated status because of it, you have 14 days to use your perk. That's 26 days, So that takes you beyond the 20 days. You just need to make sure you get the number of contracts right.
That said, if you need to use your perk that often, then you need to revisit your approach. How you choose and vet clients, how you manage contracts and so on.
Faran S wrote:
My question is, how badly could a negative contract affect my JSS at this point as compared to a freelancer who is new on the platform and has far lesser completed jobs?
That depends on the size of the contract and on how many contracts there are in your calculation window,
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