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Reason for JSS decrease

mubeenqazi
Active Member
Mubeen R Member Since: Oct 16, 2017
691 of 915

I have recently done 3 jobs with 5-star ratings, despite the increase in JSS, it decreased, How to recover this? 

richardrader
Community Guru
Richard R Member Since: Jun 22, 2018
692 of 915

JSS is based on private feedback and not public feedback.

Also JSS is calculated based on 6 month, 12 month, and 24 month windows (whichever is higher). So its possible for successful projects to fall out of the window and lower your score. https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score#:~:text=When%20is%20My%20Jo....

mubeenqazi
Active Member
Mubeen R Member Since: Oct 16, 2017
693 of 915

But it updated about every two weeks. Mine instead of increasing, decreased, When I am very close to earn a badge

modi-parth
Active Member
Parth M Member Since: May 30, 2020
694 of 915

Hey team,

 

I was having a 100% success score. I was also eligible for the top-rated badge. And this is my 6th week for that. I've kept my profile Private and availability as "Not available" as I'm having a full-time job.

 

Everything was going well. But suddenly my success score drops down to 84%.

 

Can you guys help me with that?

 

Thanks

modi-parth
Active Member
Parth M Member Since: May 30, 2020
695 of 915

Can anyone share some knowledge on this?

modi-parth
Active Member
Parth M Member Since: May 30, 2020
696 of 915

Hey team,

 

I was a developer with 100% success score. But this week, my success score got decreased to 84%.

I'm in 6 week of becoming top rated. I've no clue why my success score got decreased.

 

Can you please share me some knowledge on this?

 

Thanks

faranshahbazkhan
Ace Contributor
Faran S Member Since: Aug 22, 2018
697 of 915
Hope you're all doing well.

I have noticed my JSS has dropped significantly from the last couple of JSS updates all the way from 100% to 95% lately, and everytime the JSS is updated, the percentage drops by 1%.

I tried understanding the 6 month, 12 & 24 month window calculation, but unfortunately I failed to understand how the calculations are made, and if any next unfortunate contract with low ratings would drastically affect my scores as it would for someone with far lesser jobs and feedbacks than mine? Or would it not affect mine as bad as it would for someone with lesser jobs/feedbacks?

I also remember this time around last year, I had a 100% JSS, if the calculations take the best score out of the 2 windows (I don't definitely qualify for 24month window yet) then why isn't my score being updated to what it was back then?

I do fairly believe that most of my clients are pretty satisfied with my services, and not everyone believes in perfection. They might give you 8/10 in private recommendation which, for them is a good rating to give, but in return looks like it affects our score negatively, but why is that so?

Is there something we can do about it rather than requesting the client in regards to this?

I'm just disappointed, working so hard to be a top tier only to see the score keeps dropping by 1% the next time JSS is updated Smiley Sad



petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
698 of 915

Faran S wrote:
I also remember this time around last year, I had a 100% JSS, if the calculations take the best score out of the 2 windows (I don't definitely qualify for 24month window yet) then why isn't my score being updated to what it was back then?

Because (obviously) the 12 month window includes the 6 month window, just as the 24 month window includes the 12 and 6 month windows.

And you *do* have a 24 month window as you've got outcomes that ended more than a year ago,

 


Faran S wrote:
I do fairly believe that most of my clients are pretty satisfied with my services, and not everyone believes in perfection. They might give you 8/10 in private recommendation which, for them is a good rating to give, but in return looks like it affects our score negatively, but why is that so?

It *IS* a good rating. A 95% JSS is an excellent JSS. Why would you have an expectation that every client marks you 10 out of 10? If clients did that across the board, all freelancers would have 100% JSS.

 

 

faranshahbazkhan
Ace Contributor
Faran S Member Since: Aug 22, 2018
699 of 915
Petra,

Thanks for the response, I would still love to get educated on how the "12 month, 24 month" window calculations exactly work?

Moreover, I wouldn't expect 10/10 from every client here, but I do feel 8/10 impacts the JSS negatively, let me know if that's not correct?

Also, at this stage, I am stuck with a troublesome client and I already don't have a good feeling about it.

I can't use my top rated perk until about 20 days from today, and I haven't had enough completed jobs since I last used it on a bad outcome.

My question is, how badly could a negative contract affect my JSS at this point as compared to a freelancer who is new on the platform and has far lesser completed jobs?
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
700 of 915

Faran S wrote
Thanks for the response, I would still love to get educated on how the "12 month, 24 month" window calculations exactly work?


There are 3 calculation windows.

The 6 month one includes every outcome that ended during the last 6 months.

The 12 month one includes every outcome that ended during the last 12 months, including the ones from the 6 month window.

The 24 month one includes every outcome that ended during the last 24 months, including the ones from the 6 month and 12 month windows.

 

The JSS can change slightly when outcomes fall out of a calculation window. For example, if your 6 month calculation is the best and a poor outcome falls out of it (is now closed longer than 6 months), then the JSS goes up.

If great outcomes fall out of the window and are not replaced, then whatever poor outcome(s) there is or are weigh more heavily and the JSS can go down.

 


Faran S wrote:
I can't use my top rated perk until about 20 days from today, and I haven't had enough completed jobs since I last used it on a bad outcome.

You'll be fine. The JSS will not be recalculated for 12 days. If you lose your top rated status because of it, you have 14 days to use your perk. That's 26 days, So that takes you beyond the 20 days. You just need to make sure you get the number of contracts right.

 

That said, if you need to use your perk that often, then you need to revisit your approach. How you choose and vet clients, how you manage contracts and so on.

 


Faran S wrote:
My question is, how badly could a negative contract affect my JSS at this point as compared to a freelancer who is new on the platform and has far lesser completed jobs?

That depends on the size of the contract and on how many contracts there are in your calculation window, 

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