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Reason for JSS decrease

ceefaeca
Ace Contributor
Aru B Member Since: Sep 19, 2020
701 of 768

When I am reading this question, it reminds me of my situation 2 months ago. I was extremely exhausted to see that I have all the positive public feedbacks but my JSS went low to 76%. 

 

I researched a lot and found nothing except one thing: make a great submission and try to solve all the issues your clients are facing in that project or they may face in near future. There is no harm in communicating with them to explain everything, to be honest.

 

My score last week was 94%, got one negative contract which I refunded fully though, and it came down to 89%. It doesn't bother me much, because I grew from 76% to 94% in just 2 months, by doing nothing special. I was just doing what I was always doing, just started spending some time looking for whether the client has any issue or face any problem in understanding my work?

 

There is absolutely no rocket science in how well you can satisfy the clients, the only thing one can do is address their queries well and don't feel troubled in giving them some time to explain stuff (well my job is a bit different so I don't know if it is specific to me). 

 

Again, one cannot do much apart from trying to make the client's experience good. That is a pretty reasonable thing to do, no? Someone hires a freelancer to do a specific job, which either they don't have time to do or they themselves couldn't. It becomes necessary that freelancers deliver good work, only then a client can feel satisfied and have a nice opinion to share about a freelancer. 

dulith_k
Active Member
Dulith K Member Since: Mar 13, 2021
702 of 768

I had a 100%    jss   but now     it's   75%.      Last    week I gave a customer a full refund for a half hour payment    but she gave me a bad private feedback. Is that the reason why my jss is declining?, this is the only poor feedback I got.

 

Wouldn't    it be unfair for my jss to drop because of such poor private feedback even though I was refunded the payment back. Do I have a solution for this?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
703 of 768

Dulith K wrote:

I had a 100%    jss   but now     it's   75%.      Last    week I gave a customer a full refund for a half hour payment    but she gave me a bad private feedback. Is that the reason why my jss is declining?,


That, and the client who said that even though you tried, your work didn't meet their expectations.

 


Dulith K wrote:

Wouldn't    it be unfair for my jss to drop because of such poor private feedback even though I was refunded the payment back.


Why would it be unfair?

 


Dulith K wrote:

Do I have a solution for this?


All you can do it making sure future contracts go well.

dulith_k
Active Member
Dulith K Member Since: Mar 13, 2021
704 of 768

Ok thanks, I'll try to complete future jobs as well

ceefaeca
Ace Contributor
Aru B Member Since: Sep 19, 2020
705 of 768

To be honest, no one can tell you why your JSS is low. Contracts with larger amounts weigh more in JSS calculations though. If that contract you are suspicious of the client giving you negative feedback, was a relatively bigger project for you so far, then JSS drop will be more (assuming the client actually gave negative feedback).

 

Refunds won't help you in removing the effect of private feedback. 

dulith_k
Active Member
Dulith K Member Since: Mar 13, 2021
706 of 768

Hi Aru,

Thanks for replying. But this is just a $3.5 contract, But my jss dropped in 25%

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
707 of 768

Dulith K wrote:

Thanks for replying. But this is just a $3.5 contract, But my jss dropped in 25%


It wasn't just that contract. It was that one, and the one with the client who stated that your work wasn't up to scratch.

monsterfortech
Active Member
Abdul H Member Since: Nov 12, 2019
708 of 768
Hi, I've working here for a very short time I completed 5 contracts over here and completed all of 'em but last week I got another project. As soon as that job went into pending jobs my JSS went to 70% Now It's seems so hard for me to get more project. Is there anyone to help me with my problem?
dangol_dipen
Ace Contributor
Sohit D Member Since: Jul 12, 2019
709 of 768
Hello, my job b success score is 81% only, it was above 90%. Can anyone explain why is it low and how to recover from it?
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
710 of 768

Sohit D wrote:
Hello, my job b success score is 81% only, it was above 90%. Can anyone explain why is it low 

Poor private feedback. Too many contracts that closed without the client being 100% happy.

 


Sohit D wrote:
... how to recover from it?

Complete contracts perfectly, making sure that the clients are 100% happy and that you underpromise and overdeliver, not the other way around.

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