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Reason for JSS decrease

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
731 of 1,507

Dulith K wrote:

I had a 100%    jss   but now     it's   75%.      Last    week I gave a customer a full refund for a half hour payment    but she gave me a bad private feedback. Is that the reason why my jss is declining?,


That, and the client who said that even though you tried, your work didn't meet their expectations.

 


Dulith K wrote:

Wouldn't    it be unfair for my jss to drop because of such poor private feedback even though I was refunded the payment back.


Why would it be unfair?

 


Dulith K wrote:

Do I have a solution for this?


All you can do it making sure future contracts go well.

dulith_k
Active Member
Dulith K Member Since: Mar 13, 2021
732 of 1,507

Ok thanks, I'll try to complete future jobs as well

ceefaeca
Community Leader
Aru B Member Since: Sep 19, 2020
733 of 1,507

To be honest, no one can tell you why your JSS is low. Contracts with larger amounts weigh more in JSS calculations though. If that contract you are suspicious of the client giving you negative feedback, was a relatively bigger project for you so far, then JSS drop will be more (assuming the client actually gave negative feedback).

 

Refunds won't help you in removing the effect of private feedback. 

dulith_k
Active Member
Dulith K Member Since: Mar 13, 2021
734 of 1,507

Hi Aru,

Thanks for replying. But this is just a $3.5 contract, But my jss dropped in 25%

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
735 of 1,507

Dulith K wrote:

Thanks for replying. But this is just a $3.5 contract, But my jss dropped in 25%


It wasn't just that contract. It was that one, and the one with the client who stated that your work wasn't up to scratch.

monsterfortech
Active Member
Abdul H Member Since: Nov 12, 2019
736 of 1,507
Hi, I've working here for a very short time I completed 5 contracts over here and completed all of 'em but last week I got another project. As soon as that job went into pending jobs my JSS went to 70% Now It's seems so hard for me to get more project. Is there anyone to help me with my problem?
dangol_dipen
Ace Contributor
Sohit D Member Since: Jul 12, 2019
737 of 1,507
Hello, my job b success score is 81% only, it was above 90%. Can anyone explain why is it low and how to recover from it?
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
738 of 1,507

Sohit D wrote:
Hello, my job b success score is 81% only, it was above 90%. Can anyone explain why is it low 

Poor private feedback. Too many contracts that closed without the client being 100% happy.

 


Sohit D wrote:
... how to recover from it?

Complete contracts perfectly, making sure that the clients are 100% happy and that you underpromise and overdeliver, not the other way around.

mhasnan66
Active Member
Muhammad H Member Since: Dec 21, 2020
739 of 1,507

I have 5 star rattings in all projects, also have more than $1000 earning in last 13 weeks. My job success score is changed from 100% to 88% and I have lost Top rated badge as well. why my job score is 88% even I have all projects 5 star rattings ??

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
740 of 1,507

Muhammad H wrote:

 why my job score is 88% even I have all projects 5 star rattings ??


Stars are irrelevant. Your JSS is determined by the private feedback your clients left, which clearly are not 100% positive.

 

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