I started to work on May 2020 and I got a success rate of 86% and now its 78% on 25 Oct-2020.
I don't understand & know the reason why my JSS rate decreasing. I am active in applying for a jobs. Last two weeks I am applying in many projects and no work i got. I waste my many connects.I actively using this website.
The issue is that maxium Upwork inform or tell us about the reason for JSS rate decreasing
Anyone can tell us how we will know the reason for JSS rate decreasing.
Can someone help me, and explain why this happens? I am really stressing about it.
Solved! Go to Solution.
Hey Zohaib, generally speaking JSS goes down when a client gives you poor private feedback. Note that clients can give you great public feedback, but still provide poor private feedback.
If you go to Find Work -> My Stats you can see how many clients would reccomend you which is what the private feedback is based on.
Richard R wrote:
If you go to Find Work -> My Stats you can see how many clients would reccomend you
No, he won't. He hasn't had enough completed jobs yet. He had two negative or not entirely positive outcomes, the first dropped him to 86% - the second to under 80% - the contract with the poor feedback is one of them.
Hello Petra, My JSS was 100 but after the recent update, it decreased to 92, even after having 5star in all my project, recently my client had mistakenly rated 4.6 but after I asked her, she said it was clicked mistakenly and then she changed the ratings to 5 but my JSS decreased and it's bothering me, please help me out!
Satyam R wrote:
my client had mistakenly rated 4.6 but after I asked her, she said it was clicked mistakenly and then she changed the ratings to 5 but my JSS decreased and it's bothering me, please help me out!
The client didn't "mistakenly" click 4.6, the client deliberately clicked 4.6 and probably clicked on a not so great rate as private feedback, which is what drives the JSS. Public feedback and stars are pretty much meaningless because most clients leave 5 stars public feedback by default no matter how dreadful the freelancer was, because they can't be bothered with unprofessional freelancers harassing them to change feedback.
The client was obviously not that happy, given that the contract was meant to be long term and ended very abruptly after 2 days, the client has other freelancers still working on the same job and is still trying to hire more.
I agree. Upwork has some work to be done in this issue of JSS because I learned yesterday that my score went from 89% to 68% because I only had four jobs in a certain period of time. It was Upwork and not poor private feedback. My scores are 22.214.171.124, 5, 5, not bad for four jobs. It only goes to 5 so this is baffling and frustrating for me.
I think the algorithms they use may be the issue it's an automatic forumla that does things by algorithms which makes it difficult and yes if clients are completely out of line and not a lot are but it only takes one, it can really harm your ability to get work on Upwork.
The other thing is if you don't close enough proposals in a period of time (which is made harder by the fact that they lower your score or clients can) and thus making it doubly hard to get work, one can get banned from Upwork. And there are a lot of clients just fishing never intending to hire so one can submit many proposals that just get archived because no one intends to interview or go forward..
Upwork is still the best but they are leaving holes where a competitor can make a better platform. I hope they fix this. Yesterday I looked at the ratio of how many proposals I've sent just never interviewed or reached out to anyone and it was pretty high.
In addition, another fix I think they need to do is not let people post jobs like this:
$10.00 to write a press release!
$100 flat fee budget for a digital marketing specialist
There are others like $25 for a corporate identity..
These are the types of jobs that should go on Fiver or Task Rabbit not Upwork. Hopefully they will find a way to fix these issues.
Sandra E wrote:
It was Upwork and not poor private feedback.
It was private feedback. It can't have been anything else!
Sandra E wrote:
My scores are 126.96.36.199, 5, 5, not bad for four jobs. .
If you look at it in the context of Upwork, where most clients leave 5 stars unless they absolutely hated the work (and often even then), and where the average feedback is 4.9, it may not look "not bad" but it certainly isn't good enough for a high JSS..
Sandra E wrote:
The other thing is if you don't close enough proposals in a period of time one can get banned from Upwork.
That is simply not true.
Sandra E wrote:
Please use the quote function, or nobody could possibly work out what you agree with!
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