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Reason for JSS decrease

zohaibsultan007
Ace Contributor
Zohaib S Member Since: Apr 28, 2020
1 of 1,621

Good day!

I started to work on May 2020 and I got a success rate of 86% and now its 78% on 25 Oct-2020.

I don't understand & know the reason why my JSS rate decreasing. I am active in applying for a jobs. Last two weeks I am applying in many projects and no work i got. I waste my many connects.I actively using this website.

 

The issue is that maxium Upwork inform or tell us about the reason for JSS rate decreasing

 

Anyone can tell us how we will know the reason for JSS rate decreasing.

Can someone help me, and explain why this happens? I am really stressing about it. 

Thanks

richardrader
Community Guru
Richard R Member Since: Jun 22, 2018
2 of 1,621

Hey Zohaib, generally speaking JSS goes down when a client gives you poor private feedback. Note that clients can give you great public feedback, but still provide poor private feedback.

 

If you go to Find Work -> My Stats you can see how many clients would reccomend you which is what the private feedback is based on.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 1,621

Richard R wrote:

 

If you go to Find Work -> My Stats you can see how many clients would reccomend you


No, he won't. He hasn't had enough completed jobs yet. He had two negative or not entirely positive outcomes, the first dropped him to 86% - the second to under 80% - the contract with the poor feedback is one of them.

zohaibsultan007
Ace Contributor
Zohaib S Member Since: Apr 28, 2020
4 of 1,621

Thanks for answering my questions. Its helps me a lot.

My last question is how we will find in a written form on website about our JSS rate decreasing. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
5 of 1,621

Zohaib S wrote:

My last question is how we will find in a written form on website about our JSS rate decreasing. 


Here

View solution in original post

satyamraj7
Active Member
Satyam R Member Since: Sep 27, 2020
6 of 1,621

Hello Petra, My JSS was 100 but after  the recent update, it decreased to 92, even after having 5star in all my project, recently my client had mistakenly rated 4.6 but after I asked her, she said it was clicked mistakenly and then she changed the ratings to 5 but my JSS decreased and it's bothering me, please help me out!

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 1,621

Satyam R wrote:

my client had mistakenly rated 4.6 but after I asked her, she said it was clicked mistakenly and then she changed the ratings to 5 but my JSS decreased and it's bothering me, please help me out!


The client didn't "mistakenly" click 4.6, the client deliberately clicked 4.6 and probably clicked on a not so great rate as private feedback, which is what drives the JSS. Public feedback and stars are pretty much meaningless because most clients leave 5 stars public feedback by default no matter how dreadful the freelancer was, because they can't be bothered with unprofessional freelancers harassing them to change feedback.

 

The client was obviously not that happy, given that the contract was meant to be long term and ended very abruptly after 2 days, the client has other freelancers still working on the same job and is still trying to hire more.

rajvivan11
Active Member
Rajeev P Member Since: Jan 7, 2021
8 of 1,621
Hi Petra,
Thanks for the detailed answers. Instead of creating a new thread I thought I should ask here I am extremely sorry in advance if I am breaking any policy and community guidelines. I am actually facing the similar issue where my JSS Decreased abruptly and client accidently confused with Upwork rating with their call center rating . When I explained he changed the rating and apologize for the misunderstanding.
One thing which always bother me is lack of transparency in Upwork specially when client gives private feedback ? Who validates those feedback. There is always two side of the story and without knowing what went wrong, giving preference to client is not right.There should be a common platform where Upwork, freelancer and client all three parties can share their opinion and then decide what is right.Sometiems client wants freelancer to do more work then the promised work and if freelancer say no they will use this medium to share inappropriate feedback.Upwork should definitely lacking here and always giving preference to clients.Please update the policy or atleast come up with something which can help everyone if someone is facing any issue ?
Also, another issue which I am facing , most of the clients booked the hourly services but they never show up. Even after asking questions / follow up, they won't respond. How to deal with these clients and how to remove those clients when they pause the project ? Kindly suggest
sandraevans77
Active Member
Sandra E Member Since: Jul 25, 2021
9 of 1,621

I agree. Upwork has some work to be done in this issue of JSS because I learned yesterday that my score went from 89% to 68% because I only had four jobs in a certain period of time. It was Upwork and not poor private feedback. My scores are 4.2.4.45, 5, 5, not bad for four jobs. It only goes to 5 so this is baffling and frustrating for me.

 

I think the algorithms they use may be the issue it's an automatic forumla that does things by algorithms which makes it difficult and yes if clients are completely out of line and not a lot are but it only takes one, it can really harm your ability to get work on Upwork.

 

The other thing is if you don't close enough proposals in a period of time (which is made harder by the fact that they lower your score or clients can) and thus making it doubly hard to get work, one can get banned from Upwork. And there are a lot of clients just fishing never intending to hire so one can submit many proposals that just get archived because no one intends to interview or go forward.. 

 

Upwork is still the best but they are leaving holes where a competitor can make a better platform. I hope they fix this. Yesterday I looked at the ratio of how many proposals I've sent just never interviewed or reached out to anyone and it was pretty high. 

 

In addition, another fix I think they need to do is not let people post jobs like this:

$10.00 to write a press release!

$100 flat fee budget for a digital marketing specialist

There are others like $25 for a corporate identity..

These are the types of jobs that should go on Fiver or Task Rabbit not Upwork. Hopefully they will find a way to fix these issues.

 

 

Troubling...

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 1,621

Sandra E wrote:

 It was Upwork and not poor private feedback. 


It was private feedback. It can't have been anything else! 

 


Sandra E wrote:

My  scores are 4.2.4.45, 5, 5, not bad for four jobs. .


If you look at it in the context of Upwork, where most clients leave 5 stars unless they absolutely hated the work (and often even then), and where the average feedback is 4.9, it may not look "not bad" but it certainly isn't good enough for a high JSS..

 


Sandra E wrote:

The other thing is if you don't close enough proposals in a period of time one can get banned from Upwork. 


That is simply not true. 

 

Sandra E wrote:

I agree.


Please use the quote function, or nobody could possibly work out what you agree with!

 

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