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Received a dispute with no information

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
11 of 18

Hi Michael,

 

I've followed up with our team about your concern and they will update you via the ticket with more information regarding this process and case.

 

Thank you for your patience. 

~ Bojan
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Community Guru
Jennifer M Member Since: May 17, 2015
12 of 18

Michael R wrote:

Jennifer - that is good advice.  Also brings me to another point.  I've already been paid.  The client approved milestone I, and then for milestone II I asked him for his feedback 5 days after submitting the work.  He stated he didnt yet have time to review and that was the last I heard from him.  14 days passes and I was paid.  I didn't realize you could dispute a paid amount, but I'm assume at least the amount he approved cannot be disputed at this point since he was satisfied with my work.  Thoughts on this?


yeah, Upwork has said that they can dispute 30 days after payment. Kinda frustrating. But if it goes into arbitration, they can ask for all of it back from the arbiter even if it was months ago. 

 

If I were you, I would just tell the mediator that you did the milestones to scope, give her/him any files that prove you delivered, and say you are not willing to give a refund (if that's what you want to do).  I believe the mediator checks that something was delivered, but they can't judge quality or anything. This whole step before arbitration is just to see if you two will agree on a settlement so that you don't cost Upwork $300 and manpower to send it to an arbitrator. 

 

I've paid up the $291 and threatened it a couple of other times. I've only had something go to arbitration in 2014, and that's one out of 5ish escrow disputes. As long as you are willing to pay up first, it's very likely the client will back down and then you get the $291 back. 

Active Member
Michael R Member Since: Aug 8, 2019
13 of 18

Thanks Jennifer.  Last question - I tried to get this client to agree to a middle ground but to no avail, that is if it is the client I'm thinking of.  Shall I inform the moderator of what I am willing to do or simply just leave that out of it?

Community Guru
Jennifer M Member Since: May 17, 2015
BEST ANSWER
14 of 18

Michael R wrote:

Thanks Jennifer.  Last question - I tried to get this client to agree to a middle ground but to no avail, that is if it is the client I'm thinking of.  Shall I inform the moderator of what I am willing to do or simply just leave that out of it?


Their purpose is to try to get you to come to an agreement. If you two come to an agreement, make sure all the money is handled by the mediator. Let them know that you've come to an agreement and the mediator will verify with the other party and distribute the funds.

 

If you are willing to take a settlement and give a partial refund, then you can let them know. They go back to the client and let them know what you said, so they just mediate and relay messages between the two of you. She/he might make a suggestion like you should revise something, but personally I'm not willing to put myself in a position for more judgement should things go all the way to arbitration. Usually, if you say you'll settle for an amount, the client will try to get you to come down more. You can say "no" though. Up to you.

Community Guru
Mark F Member Since: Jul 10, 2018
15 of 18

Jennifer M wrote:

Michael R wrote:

Thanks Jennifer.  Last question - I tried to get this client to agree to a middle ground but to no avail, that is if it is the client I'm thinking of.  Shall I inform the moderator of what I am willing to do or simply just leave that out of it?


Their purpose is to try to get you to come to an agreement. If you two come to an agreement, make sure all the money is handled by the mediator. Let them know that you've come to an agreement and the mediator will verify with the other party and distribute the funds.

 

If you are willing to take a settlement and give a partial refund, then you can let them know. They go back to the client and let them know what you said, so they just mediate and relay messages between the two of you. She/he might make a suggestion like you should revise something, but personally I'm not willing to put myself in a position for more judgement should things go all the way to arbitration. Usually, if you say you'll settle for an amount, the client will try to get you to come down more. You can say "no" though. Up to you.


Your advice rocks...I hope I never need it.

Community Guru
Jennifer M Member Since: May 17, 2015
16 of 18

Mark F wrote:


Your advice rocks...I hope I never need it.


lol these threads are so much more reasonable than OMG WE NEED CONNECTS BACK @@


But really, when I had my first dispute, I had no idea what to expect and NOBODY talked about it. It sucked. I guess people are embarrassed. I have no shame or pride, so *I* will talk about it!

 

So I vowed to share my experience, and the universe has made sure I get plenty of experience too.

Community Guru
Mark F Member Since: Jul 10, 2018
17 of 18

Jennifer M wrote:

Mark F wrote:


Your advice rocks...I hope I never need it.


lol these threads are so much more reasonable than OMG WE NEED CONNECTS BACK @@


But really, when I had my first dispute, I had no idea what to expect and NOBODY talked about it. It sucked. I guess people are embarrassed. I have no shame or pride, so *I* will talk about it!

 

So I vowed to share my experience, and the universe has made sure I get plenty of experience too.


When it happens, and let's face it, it will, I will be asking for your advice.  Just like if I am every worried about were 1% of my JSS went I would ask Petra.

Community Guru
Jennifer M Member Since: May 17, 2015
18 of 18

Mark F wrote:


When it happens, and let's face it, it will, I will be asking for your advice.  Just like if I am every worried about were 1% of my JSS went I would ask Petra.


Petra's scary. I would wait until AT LEAST 2%.

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