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Recently Verified Identity But Asked to Do So Again and Can't Because It's Already Done?

I just received a message from Upwork support: Action required within 7 days: Verify your identity. I completed this less than six months ago as it shows on my profile. I wouldn't mind doing it again, but when I link to do it it shows it's already done so I can't?  How do I get this corrected? It sseems to be a glitch and I don't want my account suspended because of that.

Community Member

Also, I did message support, but in case this is a glitch I thought I should post it here in case anyone else has the same thing happen.

Retired Team Member
Retired Team Member

Hi Karen,


I just escalated your concer to our team and one of our team members will update your ticket with more details. Just to confirm, our team will also investigate further if there's any problems or everything working as designed. 
Thank you for reporting this. 

~ Goran

Thank you, I appreciate your help!

Hi Goran, I am extremely frustrated right now. I received a message from Upwork support that there was no problem that I had already verified my identity and the badge was added. Just a few hours later, I received a message from support that said due to my lack of response, my account was now on hold (this after the first message sent just this morning said 7 days). I did the identity verification yet again and the rep said it would be 48 hours before the hold was removed. Can you please help with this? I was in the middle of trying to help a client figure out how to add a milestone to our project because he is trying to take over from someone else. 

One more note, I just received a message that my account is now active, but I would really like this looked into to find out why I received a message this morning saying I had 7 days to verify my identity, although it showed completed already, was then told by support I had the badge and there was no problem, only to have my account suspended for not responding three hours later. The rep I talked to did not understand why this was even a concern. I have all of the messages should anyone need a copy.

Hi Karen, 

I can see that you already have an open ticket regarding your concern and your account is now resumed. I apologize for the inconvenience this has caused you. I would like to confirm that Upwork has different verification processes, and each verification is different from the other. Here's a help article for more information on the different verification processes we have on Upwork. We do this because it is a critical part of maintaining a trusted online global workplace and keeping Upwork safe and fraud-free.

I'm sorry for the inconvenience this has caused you. As confirmed in your support ticket, the two processes are different. Just the same, I will look into this and share your feedback with the team so that we can improve on our processes. 

~ Avery

Thanks Avery, I understand there are different processes/security reasons, etc.; however, the message I received from Upwork said my account was placed on hold due to my lack of response, yet the message I received in the morning, the same day, said I had 7 days to do this which was followed by a message that I had the badge and all seemed to be resolved. Then just a few hours later:


'We are reaching out because you haven’t responded to our request to verify your identity.

For your security, we have now also placed a temporary hold on any payments via Upwork. Once we are able to successfully verify your identity, we’ll be happy to fully restore your Upwork account."


I hope that will be looked into as there was no lack of response, my account never should have been put on hold in the first place.


Thank you again for your assistance.

I recently created my profile and have done the verification process. This morning I again got a notification that I must verify my account again and I did it for second time. Just few hours before, I again got a notification that I must complete verification although I did it 2 times earlier successfully and received email and notifications regarding that. Please help me

Hi Ritesh,


Please feel free to reply to your support ticket #30465223 with our team if you have any further questions about your verification. You can access your ticket here and from the notification sent to your email address.




Hi. I verify my upwork account but after some time it ask me i have just 7 days left for verification but here is no option of verification what i do. Please help me?

Hi Mohsin,


I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne

Thank you I'm waiting
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