Hi Mohsin,
Thank you for reaching out to us. Generally, if an account is close to becoming dormant and not going to be active again before the 90 days end, we encourage freelancers and clients to work together to decide who will receive the funds in escrow and to request the release of funds.
If an account does become dormant, we will follow the process outlined in section 4 of the Fixed Price Service Contract Escrow Instructions in Upwork’s Terms of Service.
By default, the amount in escrow will be refunded to the client but not without the freelancer's approval. Please know that you can dispute the refund request in order for the case to be forwarded to a dispute agent. Our dispute team would then help you in reaching an amicable solution, just as releasing a partial payment to the freelancer, should both party agrees.
In your case, since you refunded all the amount to the client, they will not be able to leave public feedback but they can still give private feedback.
I would suggest that if you have evidence, you may report suspicious client activities to our team so we can investigate and take appropriate actions based on our internal processes. Please check this article for more information.
~ AJ
Hi Mohsin,
Thank you for reaching out to us. Generally, if an account is close to becoming dormant and not going to be active again before the 90 days end, we encourage freelancers and clients to work together to decide who will receive the funds in escrow and to request the release of funds.
If an account does become dormant, we will follow the process outlined in section 4 of the Fixed Price Service Contract Escrow Instructions in Upwork’s Terms of Service.
By default, the amount in escrow will be refunded to the client but not without the freelancer's approval. Please know that you can dispute the refund request in order for the case to be forwarded to a dispute agent. Our dispute team would then help you in reaching an amicable solution, just as releasing a partial payment to the freelancer, should both party agrees.
In your case, since you refunded all the amount to the client, they will not be able to leave public feedback but they can still give private feedback.
I would suggest that if you have evidence, you may report suspicious client activities to our team so we can investigate and take appropriate actions based on our internal processes. Please check this article for more information.
~ AJ
Hi Mohsin,
If he doesn't leave feedback, your JSS will remain the same but if he leaves negative feedback, this will be deducted from your JSS.
~ AJ
| User | Count |
|---|---|
| 446 | |
| 298 | |
| 225 | |
| 164 | |
| 148 |
