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sebastian8985
Community Member

Refound placed

Hello, everyone, I have this problem. Today when I logged in, I saw that in one of my contracts, there was a Refound placed that I didn't do. On the other side, the contract is suspended.
I use the time tracker to do my job, so why this refound was placed (I didn't authorize it)?

2 REPLIES 2
prestonhunter
Community Member

There's more to payment protection then just using the time-tracker. Also: payment verified client, screenshots showing work on the project, adequate keyboard/mouse activity, adequate memos.

AveryO
Community Manager
Community Manager

Hi Sebastian, 

It looks like you already have an open ticket regarding your concern. I'll follow up with the team handling your case so that they can assist you further. 


~ Avery
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