Hello, everyone, I have this problem. Today when I logged in, I saw that in one of my contracts, there was a Refound placed that I didn't do. On the other side, the contract is suspended.
I use the time tracker to do my job, so why this refound was placed (I didn't authorize it)?
There's more to payment protection then just using the time-tracker. Also: payment verified client, screenshots showing work on the project, adequate keyboard/mouse activity, adequate memos.
It looks like you already have an open ticket regarding your concern. I'll follow up with the team handling your case so that they can assist you further.