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Refound placed

sebastian8985
Active Member
Sebastian Z Member Since: Oct 7, 2018
1 of 3

Hello, everyone, I have this problem. Today when I logged in, I saw that in one of my contracts, there was a Refound placed that I didn't do. On the other side, the contract is suspended.
I use the time tracker to do my job, so why this refound was placed (I didn't authorize it)?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

There's more to payment protection then just using the time-tracker. Also: payment verified client, screenshots showing work on the project, adequate keyboard/mouse activity, adequate memos.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 3

Hi Sebastian, 

It looks like you already have an open ticket regarding your concern. I'll follow up with the team handling your case so that they can assist you further. 

~ Avery
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