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Refund Mistakenly what can i do now??

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Khandaker Mahedi H Member Since: Nov 4, 2014
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my client is good but i couldn't do his work properly. That's why client said that he want to pay for my some work after that i got a notification he approve the job. Then rating and feedback show to me I give him rating and feedback. And i see the refund option i think my client give project money to oDesk now I have to refund his money to oDesk. But after refund all money showing on my account. Tell me about my mistake and what can i do now? I want to back my client money.
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Valeria K Moderator Member Since: Mar 6, 2014
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Hi Khandaker,

 

I am sorry for the confusion. It looks like you issued a refund before the 6-days security period ended and the funds became available on your account, that's why your balance is negative now. Once the funds become available on your account, the refund will be processed. You just need to wait several days.

 

I hope I was able to clarify the issue a bit.

~ Valeria
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