Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Refund Reversal

Community Leader
Colyn E Member Since: Sep 23, 2015
1 of 23

Client requested a refund. I began the dispute process (the client was in the wrong) but the last step was a prompt telling me to talk to the client before officially submitting the dispute.

 

So I talked the client out of the refund. Now they want to reassign the first milestone, but apparently they can't. They said that I first need to give them the refund but I have no reason to trust them at this point. I already turned over the work according to their strict instructions (then there's one more milestone).

 

Additionally, I guess the support is email or chat bot only right now (maybe because it's the weekend?) so I'm in the forums instead. Any advice? I'd wait for the email follow-up but this is time sensitive. Thanks.

Community Guru
Jennifer M Member Since: May 17, 2015
2 of 23

Was the contract closed? You have to close the contract before a dispute. If it's not closed, then the milestone should be intact. He can't edit it. Did you two decide on a different amount? I'm not sure what he means by "reassign" it.

Community Leader
Colyn E Member Since: Sep 23, 2015
3 of 23

Jennifer M wrote:

Was the contract closed? You have to close the contract before a dispute. If it's not closed, then the milestone should be intact. He can't edit it. Did you two decide on a different amount? I'm not sure what he means by "reassign" it.


It looks like the current status is "Canceled by Client" but the first milestone amount is still in escrow.

Active Member
Ikechukwu I Member Since: Jul 28, 2015
4 of 23

Hi Colyn,

 

Tbh, I wouldn't do that.

 

If they indeed intend to pay you, why do they want the funds returned to them first?

 

All they have to do right now is click on a button and the disputed funds get sent to you.

Community Leader
Colyn E Member Since: Sep 23, 2015
5 of 23

 

All they have to do right now is click on a button and the disputed funds get sent to you.


I think the problem with that is I never actually filed a dispute. I just talked to the client and they agreed to continue with the contract.

Community Guru
Jennifer M Member Since: May 17, 2015
6 of 23

Colyn E wrote:

 

All they have to do right now is click on a button and the disputed funds get sent to you.


I think the problem with that is I never actually filed a dispute. I just talked to the client and they agreed to continue with the contract.


ok, so you want to dispute it and then he can tell the mediator that he agrees to release the amount. Don't refund him. Since he has agreed to give you the money, he can just tell the mediator when he is contacted that he agrees to give you the money. Mediators don't work weekends, so earliest it'll happen is tomorrow.

Active Member
Ikechukwu I Member Since: Jul 28, 2015
7 of 23

Jennifer M wrote:


ok, so you want to dispute it and then he can tell the mediator that he agrees to release the amount. Don't refund him. Since he has agreed to give you the money, he can just tell the mediator when he is contacted that he agrees to give you the money. Mediators don't work weekends, so earliest it'll happen is tomorrow.



I believe a mediator doesn't even need to get involved.

 

Once he clicks to dispute the refund, the client can click to have the money sent to him.

 

Had my my first "dispute" last week.

 

Client requested a refund in error and we sorted it out within minutes.

 

 

Community Leader
Colyn E Member Since: Sep 23, 2015
8 of 23

Ikechukwu I wrote:

Jennifer M wrote:


ok, so you want to dispute it and then he can tell the mediator that he agrees to release the amount. Don't refund him. Since he has agreed to give you the money, he can just tell the mediator when he is contacted that he agrees to give you the money. Mediators don't work weekends, so earliest it'll happen is tomorrow.



I believe a mediator doesn't even need to get involved.

 

Once he clicks to dispute the refund, the client can click to have the money sent to him.

 

Had my my first "dispute" last week.

 

Client requested a refund in error and we sorted it out within minutes.

 

 


Okay well then I might just follow through with the dispute then. Hoping an Upwork moderator could clarify this but maybe they're all off work today or something.

Community Leader
Colyn E Member Since: Sep 23, 2015
9 of 23

Okay, so I filed the dispute and the client was eventually able to pay me for the milestone.

 

They seem to be cooperative for the most part. They sent me a new offer instead of activating the second milestone on the last contract (which I guess I'll assume was their only option).

 

Instead of starting a whole new contract, can I propose a new milestone on the old one? I would prefer not to get 2 sets of bad feedback (for obvious reasons). I can't find any option for that right now but my brain is not totally awake at the moment. I might just give the client the second milestone for free in order to avoid accepting another contract from him (I'm not trying to violate any UW policies, just weighing the pros and cons in terms of money and my JSS, which happens to be at a low point unfortunately).

 

Also, since the dispute is basically resolved, I assume the way to move forward with it now is to "Reject" it (seemingly my only option other than "Accepting" it at this point, those are the only two buttons I see).

 

Thanks everybody for your advice. This has been a strange contract (the client doesn't even seem mad at me tbh) and I appreciate the help in trying to figure out the best way to move forward. Still hoping an Upwork rep can give some advice if they are available (I'm trying to keep hinting at that without being annoying).

Community Guru
Jennifer M Member Since: May 17, 2015
10 of 23

Colyn E wrote:

Okay, so I filed the dispute and the client was eventually able to pay me for the milestone.

 

They seem to be cooperative for the most part. They sent me a new offer instead of activating the second milestone on the last contract (which I guess I'll assume was their only option).

 

Instead of starting a whole new contract, can I propose a new milestone on the old one? I would prefer not to get 2 sets of bad feedback (for obvious reasons). I can't find any option for that right now but my brain is not totally awake at the moment. I might just give the client the second milestone for free in order to avoid accepting another contract from him (I'm not trying to violate any UW policies, just weighing the pros and cons in terms of money and my JSS, which happens to be at a low point unfortunately).

 

Also, since the dispute is basically resolved, I assume the way to move forward with it now is to "Reject" it (seemingly my only option other than "Accepting" it at this point, those are the only two buttons I see).

 

Thanks everybody for your advice. This has been a strange contract (the client doesn't even seem mad at me tbh) and I appreciate the help in trying to figure out the best way to move forward. Still hoping an Upwork rep can give some advice if they are available (I'm trying to keep hinting at that without being annoying).


You guys are making this way more difficult than it needs to be. When you file a dispute, he has one last chance to pay you. Even if he makes a mistake and forces the contract into dispute, he can tell the mediator that he wants to pay you. OR he can just drop the ball and you will get the money when he stops replying. One of those two ways will give you your money and then everyone can go their separate ways.

TOP KUDOED MEMBERS