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Refund and Dispute

Active Member
Hasmik S Member Since: Jan 5, 2019
1 of 5

Hi everyone, my client ended the contract, but i finsihed my task completely. And now he requires a refund. I disputed, after that we got an agreement that he will send me the money and I will send him the final files. How can HE close the dispute and pay me? He says that he doesn't know about it. PLEASE HELP

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 5

Hasmik S wrote:

Hi everyone, my client ended the contract, but i finsihed my task completely. And now he requires a refund. I disputed, after that we got an agreement that he will send me the money and I will send him the final files. How can HE close the dispute and pay me? He says that he doesn't know about it. PLEASE HELP


You both need to tell the dispute person, who will do it for you.

Active Member
Hasmik S Member Since: Jan 5, 2019
3 of 5

Thank you for your answer Petra. But who is the dispute person? 

Community Leader
Robin H Member Since: Apr 9, 2018
4 of 5

I'm not exactly sure, but I guess, he will have to go to the contract, view the dispute and there he will find a button or something to resolve the dispute, from there he will be able to clear your funds...

 

And you can send him the final files right after...

 

Hope this helps...

 

Thanks,

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Hasmik,

 

I'll follow up with our Dispute team about your update regarding this case. They will reach out to you directly via support ticket and assist.

 

Thank you.

~ Bojan
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