Refund and Feedback

[leflis]

Hello

I had a contract where the client wanted something done, halfway through he changed his mind and stopped the contract.

I said I was sorry and offered a refund.

My question is .. Is there a way to give a refund and remove the contract as though it never existed? This way I wont get bad feedback. If Im going to get bad feedback anyway, Id rather just keep the money anyway.

Contract ID 

26367525

Thanks.

[feed_my_eyes]

If you give a full refund then no public feedback will appear on your profile, but if the client leaves private feedback then yes, it will impact your JSS. Personally, I wouldn't give a full refund if the client merely "changed his mind"; I'd charge for whatever work I'd already done.

[leflis]

Thank you Christine.

So it looks like my JSS will be affected either way.

What happens if I never give feedback. Will his eventually show up on my profile.

Will contracts where feedback is not provided by the freelancer, does that hurt the JSS as well?

[petra_r · Accepted solution]

---

Matthew L wrote:

What happens if I never give feedback. Will his eventually show up on my profile.

---

Yes, after 14 days.

---

Matthew L wrote:

Will contracts where feedback is not provided by the freelancer, does that hurt the JSS as well?

---

Yes, all that matters is the feedback left by the client.

Why do you think your client left poor feedback? Did you leave out something in your account of what happened?

[leflis]

Why do you think your client left poor feedback? Did you leave out something in your account of what happened?

It was agreed upon that I would design a new shopify theme after a few hours of work I asked him to look at the progress. He said he didnt like it and he want me to use the rest of the time on something else. This part I told him I dont think I have a solution for. 

so only the time was charged for work that I did and that he agreed that I do.