Refund and SMS Issue

[khairulhasanbd]

Hi

• I have two issues:
  One of my clients job was cancelled due to inactivity and I got a notification to refund [Reminder: Respond to your client's refund request!] but when I go to refund his escrow payment I get the following screen. What can I do to keep my account safe from any possible disputes?
• When I try to setup Text message verification with my mobile phone number, it says that I have exceeded retry attempts.

Can anybody give me information about how to solve these?

[BojanS]

Hi Hasan,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[khairulhasanbd]

Yes same issue after clearing cache.

[JoanneP]

Hi Hasan,

I’ve escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket.

[khairulhasanbd]

Thanks. It was my mistake. The refund issue is solved now.
Can you help me about the SMS issue?

[AleksandarD]

Hi Hasan,

One of our team members already reached out to you directly via email to assist you further.

Thank you.