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Refund and SMS Issue

khairulhasanbd
Active Member
Hasan K Member Since: Jun 10, 2018
1 of 6

Hi

  • I have two issues:
    One of my clients job was cancelled due to inactivity and I got a notification to refund [Reminder: Respond to your client's refund request!] but when I go to refund his escrow payment I get the following screen. What can I do to keep my account safe from any possible disputes?Screenshot_২০২০১১০৭_০০১৪০৫.png
  • When I try to setup Text message verification with my mobile phone number, it says that I have exceeded retry attempts.

Can anybody give me information about how to solve these?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Hasan,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
khairulhasanbd
Active Member
Hasan K Member Since: Jun 10, 2018
3 of 6

Yes same issue after clearing cache.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 6

Hi Hasan,

 

I’ve escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
khairulhasanbd
Active Member
Hasan K Member Since: Jun 10, 2018
5 of 6

Thanks. It was my mistake. The refund issue is solved now.
Can you help me about the SMS issue?

Screenshot_২০২০১১০৮_০০৩০৫২.png

 

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
6 of 6

Hi Hasan,

 

One of our team members already reached out to you directly via email to assist you further.

Thank you.

~ Aleksandar
Upwork
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