Refund bought connects

[af792128]

Hey,

I accidentally bought connects. Is there any way to refund because i will not going to use it. 

Money paid by Upwork balance, not from card.

Thanks in advance

[pradeephele]

Hi Alex,

Thank you for your message. I do not see any recent Connect purchases on your Upwork account. Could you please confirm the date when you made this accidental purchase of Connects? 

Thank you,

Pradeep

[alexkolomyza]

I made it on 31.03.2022. The fact is that I will not use this connects further and want to refund the money back. 
After the war came into Ukraine, I had to change the type of activity

[andregutierrez22]

Hi Alex,

One of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[abdelilah_gue]

I have bought connects accidentally from my card and i want refund please?

[luiggi_rosado]

Hi Abdelilah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[9a1a8e3b]

Hi!!

I have bought soo many connects from my available balance from upwork . I want to get refund.

Thanks

[759e32fa]

Hi Azeem,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[9a1a8e3b]

Still no update.

[luiggi_rosado]

Hi Azeem,

As AJ mentioned, it can take 24-48 hours for the team to follow up with you and the support ticket you raised is still within that time frame. If after that time has passed you still have not received an answer from the Customer Support team, you may post here again so we can escalate your concern.

Thank you.