Mar 3, 2020 01:33:53 AM by Kanan I
I accidentally bought connects. Is there any way to refund because i will not going to use it.
Money paid by Upwork balance, not from card.
Thanks in advance
Solved! Go to Solution.
Mar 3, 2020 02:03:47 AM by Goran V
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
Sep 22, 2022 07:16:18 AM by Pradeep H
Thank you for your message. I do not see any recent Connect purchases on your Upwork account. Could you please confirm the date when you made this accidental purchase of Connects?
Sep 22, 2022 08:08:20 AM by Alex K
I made it on 31.03.2022. The fact is that I will not use this connects further and want to refund the money back.
After the war came into Ukraine, I had to change the type of activity
Oct 22, 2022 08:26:11 AM by ABDELILAH E
I have bought connects accidentally from my card and i want refund please?
Dec 3, 2022 02:39:34 AM by Azeem K
I have bought soo many connects from my available balance from upwork . I want to get refund.
Dec 3, 2022 09:30:51 AM by Annie Jane B
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Dec 4, 2022 12:00:52 PM by Luiggi R
As AJ mentioned, it can take 24-48 hours for the team to follow up with you and the support ticket you raised is still within that time frame. If after that time has passed you still have not received an answer from the Customer Support team, you may post here again so we can escalate your concern.