Mar 3, 2020 01:33:53 AM by Kanan I
Hey,
I accidentally bought connects. Is there any way to refund because i will not going to use it.
Money paid by Upwork balance, not from card.
Thanks in advance
Solved! Go to Solution.
Mar 3, 2020 02:03:47 AM by Goran V
Hi Kanan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
Mar 3, 2020 02:03:47 AM by Goran V
Hi Kanan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
Nov 22, 2020 11:09:06 PM by Aleksandar D
Hi Samyek,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 30, 2021 11:29:48 AM by Mehboob K
I made the same mistake but I bought it from card.. Can it be refund to that Card/or Bank Account ?
Jan 30, 2021 12:44:07 PM by Aleksandar D
Hi Mehboob,
One of our team members will reach out to you directly via a support ticket to assist you further with the refund.
Thank you.
Nov 13, 2021 05:53:55 PM by Muhammad Z
Hy I have bought connects accidentally from my upwork money and i want refund please?
Nov 13, 2021 08:30:42 PM by Pradeep H
Hi Muhammad,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you.
Pradeep
Apr 1, 2023 01:27:46 AM by Sayan R
I accidentally purchased the plan on Upwork. Can my payment be refunded? I am not going to work on Upwork now.
Apr 1, 2023 10:33:06 AM by Annie Jane B
Hi Sayan,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Mar 26, 2021 09:53:00 PM by Pradeep H
Hello Rawan,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
Mar 25, 2021 06:35:12 PM by Rawan H
May 19, 2021 04:01:13 AM by Linda M
Hi, I will like a refund of $14.99 as I have cancelled the Plus Membership Plan, will appreciate a refund. Thank You.
May 19, 2021 04:11:20 AM by Goran V
Hi Linda,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your membership plan. Thank you.
May 29, 2021 03:58:38 AM by Vaibhav J
Hello,
I bought connects accidentally too.
Kindly look into the matter and refund the same.
Vaibhav.
May 29, 2021 06:06:08 AM by Nikola S
Hi Vaibhav,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
May 29, 2021 06:09:21 AM Edited May 29, 2021 06:09:38 AM by Ramesh Kumar K
Out of curiosity I am asking this.
So Upwork will refund the amount if someone post their refund request here like OP or contact through email?
May 29, 2021 08:48:03 AM by Nikola S
Hi Ramesh,
There are some limited circumstances where we can process a refund for Connects purchased by accident as a courtesy. Typically it’s done shortly after the purchase and no Connects from the bundle have been used.
Jul 18, 2021 12:41:44 PM by Kristena B
Hi, I also accidentally bought connects with an incorrect payment method so I would like to refund them. I haven't used any of them yet.
Jul 18, 2021 02:11:17 PM by Luiggi R
Hi Kristena,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jul 18, 2021 03:36:58 PM by Kristena B
Thank you. Someone contacted me and the problem is being resolved.
Jul 23, 2021 12:05:36 PM Edited Jul 23, 2021 12:42:53 PM by Sanjib S
Hey,
I accidentally bought connects. I like to refund the purchase. I have not used any of the coonects from the bundle. Kindly help me on this issue.
Money paid by Upwork balance, not from card.
Thanks in advance
Jul 23, 2021 01:02:34 PM by Andrea G
Hi Sanjib,
Someone from our team will reach out to you via support ticket in order to assist you further.
Mar 4, 2022 07:59:37 AM by Andrea G
Hi Angela,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Nov 26, 2022 10:41:12 AM by Sergiu B
I accidentally bought a bundle of 40 connects, can I get a refund, please?
Mar 14, 2023 10:50:53 PM by Md Fokrul I
Hey,
I accidentally bought connects. I like to refund the purchase. I have not used any of the connects from the bundle. Kindly help me with this issue.
Money is paid by Upwork balance
Mar 15, 2023 12:34:14 AM by Joanne Marie P
Hi Md Fokrul,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 28, 2023 10:50:36 PM by Sarfaraz F
Hello Goran,
I accidentally clicked and the purchase went through. I was expecting the payment options to come up next. Could you please assist me with a refund?
Money paid by Upwork balance, not from card.
Is there any way to refund because i will not going to use it.
I am unable to purchase Connects at the moment.
Thank you.
Mar 29, 2023 01:03:32 AM by Joanne Marie P
Hi Farhad,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Jan 31, 2022 06:54:03 AM by Mahamadajim M
Hello There,
I bought some connects accidentely. Can i refund it. If YES then how much amount i will get as refund?
Jan 31, 2022 07:39:09 AM by Andrea G
Hi Mahamadajim,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 23, 2022 02:36:33 AM Edited Aug 23, 2022 02:40:38 AM by Haris A
Hello Upwork Team,
I recently like 5 mins ago bought connects accidentally with my Upwork balance. I have not used any of the connects from the bundle. Please help me I want a refund.