Refund bought connects

[#1]

Hey,

I accidentally bought connects. Is there any way to refund because i will not going to use it. 

Money paid by Upwork balance, not from card.

Thanks in advance

[#2]

Hi Alex,

One of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#3]

I have bought connects accidentally from my card and i want refund please?

[#4]

Hi Abdelilah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#5]

Hi!!

I have bought soo many connects from my available balance from upwork . I want to get refund.

Thanks

[#6]

Hi Azeem,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#7]

Still no update.

[#8]

Hi Azeem,

As AJ mentioned, it can take 24-48 hours for the team to follow up with you and the support ticket you raised is still within that time frame. If after that time has passed you still have not received an answer from the Customer Support team, you may post here again so we can escalate your concern.

Thank you.

[#9]

Hello, I bought connects accidentally today. I'm not going to use them, I want to refund it. Can someone help me with the process?

[#10]

Hi Mariana,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#11]

Hi, I think I explained myself wrong, yesterday I created my account and for some reason while I was adding my payment method they charged me $17.40 saying they were connects, I found out later through an email from PayPal. I thought it was a misunderstanding, but they told me they weren't going to give me my money back. I didn't authorize anything, I would like to have my money back please. I asked nicely believing it was a misunderstanding, and now they don't want to return it.  I don't want to be rude or argue, I just want my money back. The same day (yesterday) that I created my account they took my money.