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Refund connect credits

Active Member
Sydney S Member Since: Nov 17, 2019
1 of 5

I have a new account on Upwork. While looking around the site and seeing how the propsal process works, I mistakenly submitted a proposal and immediately withdrew it but it cost me connect credits.

 

I would like to get these connect credits back and couldn't find any way to do that on this site! Thanks in advance!

Community Guru
Joan S Member Since: Mar 18, 2019
2 of 5

Sydney, you won't get those connects back.

Community Guru
Michael S Member Since: Aug 29, 2017
3 of 5

https://support.upwork.com/hc/en-us/articles/211062898-Using-Connects

 

Connects may also be returned under the following circumstances:

  • If a project is canceled by the client without making a hire, the Connects used on that proposal will be returned to you for reuse. This does not apply to expired job posts.
  • If a job post has been removed by Upwork for a Terms of Service violation, the Connects used on that proposal will be returned for you to reuse.

Note: Withdrawing your proposal will not return your Connects.

Community Guru
Virginia F Member Since: Feb 15, 2016
4 of 5

Sydney S wrote:

I have a new account on Upwork. While looking around the site and seeing how the propsal process works, I mistakenly submitted a proposal and immediately withdrew it but it cost me connect credits.

 

I would like to get these connect credits back and couldn't find any way to do that on this site! Thanks in advance!


There are only two instances that you get your connects back:

 

1) If a project is canceled by the client without making a hire. This does not apply to expired job posts.

2) If a job post has been removed by Upwork for a Terms of Service violation.

 

There is no point in withdrawing your bids.

 

ETA: Michaeil beat me to it.

Community Guru
Preston H Member Since: Nov 24, 2014
5 of 5

Sydney:

 

There is nothing wrong with learning by doing. That is how many of us learn.

 

Don't worry about a refund. Just keep in mind what you learned and use that as you move forward.

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