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bebeto21
Community Member

Refund doubts

Hi, my client has asked me a refund for the first milestone and I agree to refund it because there was a misunderstood. The refund is for 300$ and It shows in the message I received:

Refund: 300
Current balance: 227,4
And a message showing that "Your balance Will be debited"

If I Accept the refund, my client will receive 300$ and my account balance will be 0? The doubt is with the difference in 300 - 227,4 = 72,6 (taxes from UpWork I suppose) what happens with them?

Regards.
ACCEPTED SOLUTION
g_vasilevski
Retired Team Member
Retired Team Member

Hi Inigo,


Rest assured you will not have any additional charges. If you approve the refund request the additional funds (the fee) will be refunded back to your client from our end as well. 
If you have any additional questions let me know, thank you.

~ Goran
Upwork

View solution in original post

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Inigo,


Rest assured you will not have any additional charges. If you approve the refund request the additional funds (the fee) will be refunded back to your client from our end as well. 
If you have any additional questions let me know, thank you.

~ Goran
Upwork

So, my client will receive the 300$ and my account balance Will be 0?

Hi Inigo,

 

Yes that is correct. Thank you.

~ Goran
Upwork
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