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Refund escrow amount

Ace Contributor
Mijula B Member Since: Jul 17, 2017
1 of 7

Hi,
I am in dilemma with what to do. I have worked for the client and we are good at the first milestone. Then after 2 months he creates 2nd milestone and doesn't see for 79 days. After 79 days he closes the contract and asked to refund for the first milestone. I files dispute and upwork told me to refund the money and move on. So, What to do in this situation? What happened If I don't give a refund? Is I get blocked so I need to refund.

Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 7

Mijula B wrote:

Hi,
I am in dilemma with what to do. I have worked for the client and we are good at the first milestone. Then after 2 months he creates 2nd milestone and doesn't see for 79 days. After 79 days he closes the contract and asked to refund for the first milestone. I files dispute and upwork told me to refund the money and move on. So, What to do in this situation? What happened If I don't give a refund? Is I get blocked so I need to refund.


The client wasn't asking for a refund of the first milestone, but for the funds in Escrow for the second milestone. How do i know that? Because you could not possibly file a dispute for the refund request for the first milestone. There is no such function.

 

If you haven't done the work for the second(!) milestone, approve the request, which will send the funds in Escrow for the second (!) milestoneback to the client. It does **NOT** affect the money you earned for the first milestone in any way.

 

Ace Contributor
Mijula B Member Since: Jul 17, 2017
3 of 7

So, the Escrow amount doesn't go back to the client itself after they ended the contract? And Currently, I don't have Available money.

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 7

Mijula B wrote:

So, the Escrow amount doesn't go back to the client itself after they ended the contract? And Currently, I don't have Available money.


No. Money in Escrow only goes back to the client if

  1. you approve the return the request
  2. you don't dispute
  3. or if you ignore the request to return Escrow funds for 7 days

You filed a dispute, so the funds in Escrow don't go back to the client.

 

You don't have to have available money. You don't need any.

Again, the request is for funds in Escrow, not any money you were already paid.

Ace Contributor
Mijula B Member Since: Jul 17, 2017
5 of 7

Oh, Thank you for the solution. I will refund the money then. I chat with the bot they didn't give a clear answer than you did. Thank you for clarifying me. 

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 7

Mijula B wrote:

Oh, Thank you for the solution. I will refund the money then. I chat with the bot they didn't give a clear answer than you did. Thank you for clarifying me. 


Don't do a refund. Just say in the dispute that misunderstood and wish to withdraw the dispute and let the Escrow funds go back to the client.

Ace Contributor
Mijula B Member Since: Jul 17, 2017
7 of 7

I wrote it in agent discussion. But The dispute is already inclosed. Is it still work?

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